Andrea Holmes

• Create and maintain surgical schedules daily for physicians
• Complete all necessary paperwork prior to pre-op appointments; update surgery calendar
• Obtain referral and authorization from PCPs or insurance companies prior to scheduling
• Inform the patients of the activities that will take place during his/her visit; provide patients with pamphlets to the appropriate surgical facility
• Informs patients of their financial responsibility prior to surgery (self-pay patients, noncontracted insurance coverage, deductible, and out of pocket coverage)
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Checked patient insurance and collected pre-authorizations from providers.
• Worked with operating facilities to schedule procedures on behalf of 18 Urologist.

Distributed treatment and procedural information to patients.

• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Interviewed patients to complete case histories and intake forms.

• Front desk registration; collected co- payments for visits; scheduled upcoming appointments
• Inputted daily charges for clinical and surgical encounters; Reviewed clinical encounters to ensure proper payment on patient invoices
• Reviewed documentation on encounters for correct coding and insurance information
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Followed data program techniques and procedures to maintain data entry requirements.
• Proofread and edited documents to correct errors.
• Reviewed, corrected or deleted data, verifying customer and account information.
• Reviewed and updated account information in company computer system.