Andrea Holmes
Eagle River
Summary
Accomplished Assistant Manager/Manager with a proven track record at Alaska Commercial Company, adept in vendor relations and product presentation. Excelled in driving category growth and enhancing customer satisfaction through innovative merchandising strategies and effective team leadership. Achieved a 100% rating in the Manager in Training program, demonstrating exceptional organizational skills and a results-driven approach. Dedicated employee with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Category Assistant
Alaska Commercial Company
02.2023 - Current
- Enhanced supplier relations by maintaining consistent communication and addressing issues efficiently.
- Assisted in creating engaging product presentations for internal meetings and external vendor communications that highlighted unique selling points effectively.
- Participated in ongoing professional development activities, staying current on industry trends and best practices relevant to the role of a Category Assistant.
- Supported category manager in achieving sales targets through effective inventory management and pricing strategies.
- Developed strong relationships with vendors, resulting in better collaboration and problem resolution.
- Managed purchase orders, ensuring timely deliveries and accurate invoicing for optimal inventory levels.
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns related to products or services.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Front End Manager, Perishable Manager
Alaska Commercial Company
09.2021 - 02.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Increased sales through the development of innovative product displays, cross-merchandising techniques, and seasonal promotions.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
Front End Manager
Alaska Commercial Company
03.2021 - 09.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Store Manager
Alaska Commercial Company
09.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Front End Manager
Alaska Commercial Company
11.2019 - 09.2020
- Coached MIT's through day-to-day work and complex problems.
- Improved store image and maintained a "grand opening" look to the store.
- Worked closely with the Store Manager to continue learning different aspects of running a store.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards as Covid hit.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Front End Manager
Alaska Commercial Company
07.2018 - 11.2019
- Coached employees through day-to-day work and complex problems.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built strong community ties through relationships with local canneries, lodges, King Salmon Ground, Grant Aviation, Wells Fargo, etc.
- Helped increase sales and profitability by running several key departments.
Front End Manager
Alaska Commerical Company
04.2017 - 07.2018
- Enhanced customer satisfaction by implementing efficient store operations and maintaining a clean, organized shopping environment.
- Coordinated special events and promotions to attract new customers and drive engagement within the local community.
- Assisted in recruiting, hiring and training of team members.
- Built strong community ties through relationships with Azachorork Corporation, Asa'Carsarmiut Tribe, Mountain Village Schools, Mountain Village Covenant Church, City of Mountain Village, and LYSD.
Manager in Training
Alaska Commercial Company
10.2016 - 04.2017
- Completed MIT tracker with 100% rating by Feb 2017
Education
Veterinary Technician - Animal Science
Pima College
Mesa, AZ09.2008
Skills
- Product Assortment
- Supplier Relations
- Product presentation
- Merchandising Strategies
- Sales Analysis
- Promotional planning
- Seasonal Planning
- Category growth
- Margin Analysis
- Category Reporting
- Shelf Space Allocation
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Leadership
Timeline
Category Assistant
Alaska Commercial Company
02.2023 - Current
Front End Manager, Perishable Manager
Alaska Commercial Company
09.2021 - 02.2023
Front End Manager
Alaska Commercial Company
03.2021 - 09.2021
Store Manager
Alaska Commercial Company
09.2020 - 03.2021
Front End Manager
Alaska Commercial Company
11.2019 - 09.2020
Front End Manager
Alaska Commercial Company
07.2018 - 11.2019
Front End Manager
Alaska Commerical Company
04.2017 - 07.2018
Manager in Training
Alaska Commercial Company
10.2016 - 04.2017
Veterinary Technician - Animal Science
Pima College
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