Andrea Holt
Country Club Hills,IL
Summary
Dynamic professional with extensive experience in housekeeping and customer service, notably at SCMC. Proven ability to lead teams and maintain high sanitation standards. Skilled in cash handling and effective communication, ensuring customer satisfaction and operational efficiency. Committed to fostering a safe and organized environment while exceeding expectations in service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
EVS Housekeeping Supervisor
SCMC
Morris, MN
06.2020 - 03.2024
- Worked as housekeeper in a nursing facility, a condominium building, an office and an apartment building
- Removed trash
- Helped with laundry
- Kept items properly stocked
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Cleaned windows
Lead Retail Associate
Marshalls
Chicago, IL
01.2016 - 03.2020
- Processed cash and credit card payments to ensure transaction accuracy.
- Acknowledged and greeted customers, fostering a welcoming atmosphere.
- Handled returns and complaints effectively, maintaining high customer satisfaction levels.
- Maintained an organized and clean store environment throughout business hours.
- Received and displayed merchandise on shelves for optimal visibility.
- Answered customer inquiries regarding products and services promptly.
EVS Housekeeper
Westlake Hospital
Melrose Park, IL
05.2016 - 01.2017
- Disinfect and sterilize required areas
- Make beds, clean bathrooms, stock linen, and process laundry
- Adhere strictly to rules regarding health and safety
- Notify supervisor on any damages and deficits
- Protect equipment and supply cart
- Ensure all assigned areas are cared for and inspected according to standard
- Rely complaints/request professionally and patiently
- Stock and check supply levels
Public Safety Officer
Allied Universal
Chicago, IL
03.2012 - 07.2013
- Survey assigned areas for actual and potential hazards
- Check parcels and merchandise carried into or out of the building
- Check I.D. cards for compliance with policy
- Investigate/report all unusual incidents, and maintains a log
- Cooperate with management to maintain a harmonious environment.
- Follows established emergency, infection control and/or universal precautions procedures as required.
Cashier/Customer Service Manager (CSM)
Jewels Osco
Chicago, IL
08.2009 - 03.2012
- Operate cash register to process cash and credit card payments
- Maintain sanitation, health, and safety standards in work areas
- Clean supply belt, areas, and product surfaces
- Stock and Restock food, drinks and display cases
- Answer questions and help customers with specific needs
Education
Bachelor's degree - Cybersecurity
Southern New Hampshire University
Manchester, NH06.2025
Skills
- Food preparation
- Environmental Childcare and babysitting
- Custodial and cleaning services
- Laundry management
- Home care and support
- Housekeeping oversight
- Hospital experience
- Customer service
- Cash handling
- Sales
- Cash register
- Supervising experience
- Hospitality
- Leadership
- Serving
- Typing
- Restaurant experience
- Team management
- Marketing
- Hotel experience
- Security
- Management
- Restaurant management
- Communication skills
- Outside sales
- Retail sales
- Analysis skills
- Shift management
- Microsoft Excel
- Organizational skills
- Microsoft Word
Certification
- ServSafe
- Driver's License, 06/30/29
Timeline
EVS Housekeeping Supervisor
SCMC
06.2020 - 03.2024
EVS Housekeeper
Westlake Hospital
05.2016 - 01.2017
Lead Retail Associate
Marshalls
01.2016 - 03.2020
Public Safety Officer
Allied Universal
03.2012 - 07.2013
Cashier/Customer Service Manager (CSM)
Jewels Osco
08.2009 - 03.2012
Bachelor's degree - Cybersecurity
Southern New Hampshire University