Andrea Houser
McKinney,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Serenity Lights
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Administrative Assistant
RA Carter & Associates
12.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Business Office Manager
Brookdale Senior Living Facility
11.2017 - 08.2019
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Mentored office employees on proper administrative procedures and how to use programs such as microsoft, keeping operations consistent and efficient for maximum performance.
Administrative Assistant/ Teacher
Castle Montessori
10.2009 - 07.2017
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Contributed to committee-based work for development and enforcement of institutional and educational policies.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ06.2019
Skills
- Advanced MS Office Suite Knowledge
- Cash Deposit Preparation
- Travel Administration
- iManage Proficiency
- Records Management Systems
- PC Proficiency
- Data Entry Documentation
- Employee Training
- Customer Service
- Data Collection
- Microsoft Office
- Database Administration
- Office Management
- Critical Thinking
- Administrative Support
- Data Evaluation
- Multi-Line Phone Systems
- Phone Call Answering
- Typing Proficiency
- Database Organization
- Complex Problem-Solving
- Customer Relations
- Project Management
- Medical Terminology
Timeline
Administrative Assistant
Serenity Lights
02.2021 - Current
Administrative Assistant
RA Carter & Associates
12.2019 - 12.2020
Business Office Manager
Brookdale Senior Living Facility
11.2017 - 08.2019
Administrative Assistant/ Teacher
Castle Montessori
10.2009 - 07.2017
Master of Science - Psychology
University of Phoenix
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