Andrea Houston
Riverdale
Summary
Dynamic and results-driven professional with leadership experience at Sonic Drive In, skilled in cash management and customer service. Proven ability to resolve conflicts and enhance customer loyalty through strategic thinking and an optimistic mindset. Recognized for maintaining a safe work environment while training staff and minimizing discrepancies.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sonics Drive In
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Capital One
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05-2021
Skills
- Optimistic mindset
- Cash management
- Leadership skills
- Critical thinking
- Customer service management
- Strategic thinking
Timeline
Shift Leader
Sonics Drive In
02.2024 - Current
Customer Service Representative
Capital One
01.2023 - 02.2024
High School Diploma -
Forest Park High School
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