Andre`a Hudgins
Bridgeton,MO
Summary
Proven professional with extensive experience in customer service and housekeeping, notably at Mercy General Hospital. Excelled in reducing call handling times and enhancing customer satisfaction through effective problem-solving and empathetic listening. Demonstrated teamwork and cleaning organization abilities, achieving top-notch performance and efficiency in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Housekeeper
Mercy General Hospital
12.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Call Center Representative
Css
01.2023 - 12.2023
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Call Center Representative
Us Bank Call Center
11.2019 - 01.2023
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Call Center Representative
GC Services
05.2017 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Kohl's
04.2011 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Culinary Arts
Hickey College
St Louis, MO08.2016
High School Diploma -
Pattoville Sr High
Maryland Heights, MO06.2010
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
Housekeeper
Mercy General Hospital
12.2023 - Current
Call Center Representative
Css
01.2023 - 12.2023
Call Center Representative
Us Bank Call Center
11.2019 - 01.2023
Call Center Representative
GC Services
05.2017 - 10.2019
Cashier
Kohl's
04.2011 - 05.2017
Associate of Applied Science - Culinary Arts
Hickey College
High School Diploma -
Pattoville Sr High
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