Andrea Huizar
Summary
Dependable and reliable, with a strong work ethic and a commitment to superior service delivery.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Uhaul Moving And Storage
09.2021 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated delivery semi with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Reservation Manager
Uhaul Moving And Storage
07.2017 - 08.2024
- Implemented a new reservation software system, resulting in better organization and tracking of reservations.
- Introduced a new cancellation policy that reduced last-minute cancellations while still catering to customer needs effectively.
- Coordinated closely with other departments, such as centers and dealers of Uhaul including outside of the marketing company, to ensure seamless customer experiences from reserving through checkout.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Established effective communication channels between departments for seamless coordination of guest services.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to reserving.
Education
High School Diploma -
Centennial High School
Corona, CA05-2013
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Strong work ethic
- DOT compliance
- Class A commercial Driver's license
- Dependable and reliable
- Propane certified
- Forklift certified
Certification
- Propane certified, Uhaul Moving & Storage - March 2021- August 2024
- Forklift certified, Uhaul Moving & Storage - April 2021- August 2024
- Class A certified since August of 2023 with added doubles and tankers certifications
Timeline
Customer Care Representative
Uhaul Moving And Storage
09.2021 - 08.2024
Reservation Manager
Uhaul Moving And Storage
07.2017 - 08.2024
High School Diploma -
Centennial High School
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