Summary
Overview
Work History
Skills
Timeline
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ANDREA HUNTER

Fernley,NV

Summary

I have an excellent background managing client services and experiences with Administrative tasks. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed expectations. Attracted new clients through community outreach and referral sources. Retained clients through personalized service and quality care. Looking to take my skills towards a company that will value the hard work, dedication, effort and skills I can bring to the table.

Overview

4
4
years of professional experience

Work History

Membership Representative

Nielsen
10.2023 - Current
  • Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
  • Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
  • Enhanced overall member satisfaction by conducting regular surveys, analyzing feedback, and implementing improvements accordingly.
  • Streamlined the membership renewal process, resulting in higher renewal rates and reduced administrative workload.

FULFILLMENT SPECIALIST

CHEWY
04.2022 - 11.2023
  • Managed daily operations of branch, order fulfillment and customer service.
  • Cross trained in PK and Singles on the Outbound side
  • Basic warehouse functions such as labeling, replenishing and box making
  • Operating equipment, Movexx, Double Jack and OP
  • Creating accurate shipping documentation
  • Fulfill and organize orders to ensure excellent customer service

CLIENT CARE SUPERVISOR

FAMILY RESOURCE HOME CARE
02.2021 - 05.2022
  • Recruiting new clients by accepting/declining any referrals or lead by phone/email
  • Provide free assessments for each client and perform quarterly monitoring visits, as well as re-assessments if needed by client status changes
  • Pulling multiple reports, daily, weekly and monthly
  • Enter all new client data/billing
  • Resolve client issues by correcting immediate problems and communicating with all staff necessary
  • Assess client satisfaction with services through follow-up communications and proper documentation
  • Effectively manage busy schedule using time-blocking techniques, productivity strategies and Microsoft Teams/ Outlook calendar to book meetings and appointments
  • Conduct training for all onboarding team members
  • Provided additional training for continuing education credits
  • Supervising all clients and caregivers on a weekly/bi-weekly and monthly check ins
  • Responsible for collecting payroll accurately and in a timely manner
  • Responsible for all telephone and email correspondence
  • Resolve any payroll issues and or concerns with the Caregivers.

ADMINISTRATIVE ASSISTANT

HELPING HANDS HOME CARE
06.2020 - 02.2021
  • Schedule caregivers daily
  • Set reminders and make phone confirming the clients schedule with set employee (caregiver) upon agreement/denial
  • Provided daily updates and information regarding client/caregiver schedules
  • Answered telephones and directed calls to appropriate staff members
  • Provided exceptional customer service through effective telephone communication and follow-ups
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
  • Responsible for collecting payroll accurately and in a timely manner
  • Responsible for all telephone and email correspondence
  • Resolve any payroll issues and or concerns with the caregivers.

Skills

  • Case Management and In- Home Assessments
  • Client Retention
  • Microsoft Outlook
  • Staff Training
  • Recordkeeping and Documentation
  • Teamwork and Collaboration
  • Data entry proficiency
  • Building Relationships
  • Problem-Solving
  • Goal Setting and Prioritization
  • Verbal and Written Communication

Timeline

Membership Representative

Nielsen
10.2023 - Current

FULFILLMENT SPECIALIST

CHEWY
04.2022 - 11.2023

CLIENT CARE SUPERVISOR

FAMILY RESOURCE HOME CARE
02.2021 - 05.2022

ADMINISTRATIVE ASSISTANT

HELPING HANDS HOME CARE
06.2020 - 02.2021

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