Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Hurley

Andrea Hurley

Gering,NE

Summary

Results-driven professional with expertise in customer service and sales. Proven track record of cultivating strong customer relationships, identifying and addressing customer needs, and delivering exceptional customer service experiences. Excellent communication and interpersonal abilities.

Overview

17
17
years of professional experience

Work History

Insurance Customer Service Representative

State Farm
10.2024 - 05.2025
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Set up customer payment plans to cover annual policies and renewals.
  • Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.
  • Coordinated with other departments to streamline customer service procedures, enhancing overall service delivery.
  • Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
  • Collected premiums and issued accurate receipts.
  • Generated, posted and attached information to claim files.

B2B Sales Representative

Verizon
01.2020 - 09.2024
  • Contributed to event marketing, sales and brand promotion.
  • Matched products to customer needs, product specifications, and compliance requirements.
  • Achieved or exceeded company-defined sales quotas.
  • Built diverse and consistent sales portfolio.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Service/Sales

Team Auto Center
01.2016 - 11.2019
  • Responsible for selling vehicles and developing buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotion.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.

Customer Service/Insurance Internal Services

SWBC
07.2015 - 07.2016
  • Contacted various insurance providers to update policies, insured that the policy premiums were made on a time-sensitive schedule, and delivered other excellent customer service.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.

Pharmacy Technician

Walgreens
01.2013 - 06.2015
  • Outstanding customer service orientation, great attention to detail and carefulness, Extensive knowledge of pharmacological terminology, demonstrated ability to work in a detail oriented manner, hands on experience in using syringes and managing other compounding activities.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Customer Service/Collections

Aurora Loan Services
04.2010 - 05.2011
  • Excellent customer service, provided great listening skills, gave breakdown of payments and insurance information.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Sales Associate

GNC
04.2008 - 09.2009
  • Sold and presented products, provided great customer service and made GNC a friendly environment, stocked items and conducted inventory.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Receptionist

YMCA
04.2008 - 09.2009
  • Filed and kept all documents organized, data entry, provided outstanding customer service, helped keep a clean environment.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.

Education

General Studies -

Western Nebraska Community College

Skills

  • Excellent customer services skills, friendly and a great listener, organized and responsible, energetic and competitive making me a fast learner in addition to having great communication skills, a positive attitude, and a genuine love for people
  • Relationship Establishment
  • Upselling strategies
  • CRM proficiency
  • Decision-Making
  • Self Motivation
  • Organizational Skills
  • Time Management
  • Effective Communication
  • Professionalism
  • Goal Setting
  • Task Prioritization
  • Relationship Building
  • Reliability
  • Attention to Detail
  • Excellent Communication

Timeline

Insurance Customer Service Representative

State Farm
10.2024 - 05.2025

B2B Sales Representative

Verizon
01.2020 - 09.2024

Customer Service/Sales

Team Auto Center
01.2016 - 11.2019

Customer Service/Insurance Internal Services

SWBC
07.2015 - 07.2016

Pharmacy Technician

Walgreens
01.2013 - 06.2015

Customer Service/Collections

Aurora Loan Services
04.2010 - 05.2011

Sales Associate

GNC
04.2008 - 09.2009

Receptionist

YMCA
04.2008 - 09.2009

General Studies -

Western Nebraska Community College

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