Summary

Overview

Work History

Education

Skills

Timeline

Andrea Hutchinson

Oakland,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

years of professional experience

Work History

Administrative Assistant

Pacific Center For Oculofacial

Foster City, CA

01.2020 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Front Desk Receptionist

University Hospital And Clinics

Lafayette, LA

11.2017 - 08.2019

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees and payments.
Monitored office supplies by checking inventory and placing orders.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Unit Secretary

Regional Medical Center

Lafayette, LA

05.2006 - 06.2019

Managed incoming calls and directed to appropriate department.
Organized paperwork such as charts and reports for office and patient needs.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Maintained current and accurate medical records for patients.
Provided information for patient admissions and discharges to foster timely processing.
Supported office staff and operational requirements with administrative tasks.
Monitored inventory levels and advised management of need for replenishment.
Transcribed doctors' medication orders, lab test requests and care plans.
Enhanced office productivity by handling high volume of callers per day.
Executed administrative duties to facilitate unit tasks and meet team goals.
Processed lab paperwork and requests according to physicians' orders.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Facilitated lab orders and medication administration.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Placed new supply orders, managed inventory and restocked clerical spaces.
Received and routed laboratory results to correct clinical staff members.
Carried out front office duties utilizing data entry skills in framework of medical database.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

CNA

Heritage Manor Nursing Home

Abbeville, LA

03.1995 - 05.2006

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Transported patients between rooms and appointments or testing locations.