Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Ingram

Brownsburg,IN

Summary

Accomplished Patient Care Technician with expertise in vital signs monitoring and patient observation at Community Rehabilitation West Hospital. Enhanced patient satisfaction through compassionate care and streamlined workflows. Trained new technicians, ensuring consistent care delivery. CPR certified, adept at maintaining patient safety and confidentiality, contributing to a 20% increase in patient satisfaction scores.

Overview

21
21
years of professional experience

Work History

Patient Care Technician

Community Rehabilitation West Hospital
10.2023 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Patient Registrar

Hendricks Regional Health
03.2017 - Current
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Hospital Admissions Coordinator

Ortho Indy
06.2019 - 10.2023
  • Enhanced patient experience by providing compassionate assistance throughout the admissions process.
  • Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
  • Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
  • Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Approvals of insurance and pre certification

Certified Ophthalmic Technician

Myeyedr
12.2010 - 02.2017
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
  • Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.
  • Educated patients on proper eye care techniques, resulting in improved overall ocular health outcomes.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Measured corneal curvature using keratometer to determine axis and extent of astigmatism.

CNA

Westview Hosptial
04.2004 - 11.2009
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

Ben Davis High School
Indianapolis, IN
05-1998

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing

Timeline

Patient Care Technician

Community Rehabilitation West Hospital
10.2023 - Current

Hospital Admissions Coordinator

Ortho Indy
06.2019 - 10.2023

Patient Registrar

Hendricks Regional Health
03.2017 - Current

Certified Ophthalmic Technician

Myeyedr
12.2010 - 02.2017

CNA

Westview Hosptial
04.2004 - 11.2009

Ben Davis High School

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