Andrea Iovini
New York
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
17
17
years of professional experience
Work History
Manager
Casa Tua Membership Club NYC
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Manager
Portosole
01.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Casa Tua Hotel And Restaurant
11.2021 - 01.2023
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Manager
Casa Tua Aspen
05.2020 - 11.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Manager
Esotico
11.2015 - 12.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Manager
Forte Dei Marmi
12.2017 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Server
Quinto La Huella
04.2017 - 12.2017
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Server
Tanuki
11.2016 - 04.2017
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed and maintained positive working relationships with others to reach business goals.
Manager - Owner
Parco Sushi Sashimi
01.2009 - 12.2013
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Verified cash drawer against the day’s receipts.
Server
Princi
09.2007 - 08.2008
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
Education
High School Diploma -
Istituto Leone XIII
Milan, Italy2005
Master of Science - Communication Sciences
Universita' Cattolica Del Sacro Cuore
Milan, Italy06.2009
Skills
- Managing Laborers
- Billing and Payment Processing
- Customer Needs Assessments
- Managing Operations and Efficiency
- Administration and Reporting
- Managing Employee Relations
- Employee Coaching and Motivation
- Scheduling and Coordinating
LANGUAGES
English - Spoken and Written
Spanish - Spoken and Written
Italian - Spoken and Written
REFERENCES
- Casa Tua - Eugenio Pisani, 786-487-7271
- Esotico - Daniele Dalla Pola, 305-680-2458
- Forte dei Marmi - Stefano Righi, 305-772-4594
Timeline
Manager
Casa Tua Membership Club NYC
12.2024 - Current
Manager
Portosole
01.2023 - 11.2024
Server
Casa Tua Hotel And Restaurant
11.2021 - 01.2023
Manager
Casa Tua Aspen
05.2020 - 11.2021
Manager
Esotico
11.2015 - 12.2016
Manager
Forte Dei Marmi
12.2017 - 06.2019
Server
Quinto La Huella
04.2017 - 12.2017
Server
Tanuki
11.2016 - 04.2017
Manager - Owner
Parco Sushi Sashimi
01.2009 - 12.2013
Server
Princi
09.2007 - 08.2008
High School Diploma -
Istituto Leone XIII
Master of Science - Communication Sciences
Universita' Cattolica Del Sacro Cuore
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