Andrea Jackman
Summary
Experienced Program Manager with a proven track record of driving successful programs and cross-functional initiatives. Enhances efficiency, leads teams, and consistently delivers projects on time. Recognized for streamlining processes, increasing engagement, and utilizing data-driven insights to fuel growth. Notable achievements include a 20% reduction in operational delays, maintaining a high graduation rate of 90% for programs, and achieving a remarkable 50% growth in application pools. Passionate about fostering collaboration and devising strategies that yield tangible results for both internal teams and clients.
Overview
4
4
years of professional experience
Work History
Program Manager
GENER8TOR
11.2023 - Current
- Collaborate with the management team to develop new strategies, assessing program strengths and identifying areas for improvement, leading to a 15% increase in program effectiveness
- Strategize with team members to streamline program processes, resulting in a 20% reduction in operational delays and improved efficiency
- Recruit and select participants for various cohorts, ensuring a diverse and qualified group, which increased engagement and program success
- Analyze potential growth areas, leading initiatives to boost engagement and graduation rates, achieving a 90% increase in graduation over a 2 year span
- Manage weekly deliverables and communication, ensuring timely completion aligned with program goals
- Develop and implement new processes that improved task management consistency, resulting in a 30% improvement in team productivity
- Oversee all logistics, including scheduling, materials management, and call coordination, ensuring seamless program operations
- Update spreadsheets and maintain accurate records of participant progress and program metrics, contributing to data-driven decision-making
- Provide support across all company programs, showcasing a commitment to team success and program excellence
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Talent Acquisition Specialist
GENER8TOR
05.2022 - 10.2023
- Developed sourcing strategies utilizing LinkedIn and social media, resulting in a 50% increase in the application pool
- Created dashboards to track and analyze candidate feedback, improving recruitment effectiveness and efficiency through data-driven insights
- Improved onboarding processes by 70% by implementing platforms to effectively track stages, highlighting strong project management skills
- Led a team in attracting top candidates by collaborating closely with hiring managers to align on needs and evaluating qualifications, providing actionable feedback for successful placements
- Managed candidates through the entire recruitment lifecycle, ensuring a highly praised candidate experience from sourcing to offering
- Proactively contributed ideas to enhance talent acquisition processes, demonstrating a commitment to innovation and continuous improvement
- Boosted engagement and talent attraction by 25% through the development of unique branded marketing materials, enhancing the company's employer brand
- Enhanced internal engagement and company morale, fostering a positive work environment and team collaboration
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Assistant Director of Alumni Engagement
Spring Hill College
11.2021 - 05.2022
- Led fundraising campaigns and supported key milestones within the development teams goals
- Strengthened relationships with alumni and students, increasing engagement and attendance by 15%
- Successfully managed social media accounts, resulting in a 75% increase in followers and engagement through targeted content strategies
- Created and distributed monthly newsletters and various promotional materials, ensuring consistent engagement with alumni and partners
- Introduced new marketing strategies that improved retention rates for alumni donations
- Enhanced the college's website visibility by 40% by leading a redesign and implementation of improved webflow
- Assisted director in coordinating daily operations, supporting smooth workflow and delegation of tasks.
- Developed strategic plans to enhance departmental efficiency, achieving notable improvements.
Marketing and Catering Director
Chick-fil-A
07.2021 - 10.2021
- Led cross-functional marketing campaigns, including contests, promotions, and social media efforts, driving a 30% increase in sales and expanding brand reach across key customer segments
- Spearheaded targeted sales initiatives, resulting in 60% growth in catering, inside sales, and Chick-fil-A One sales, while building lasting customer relationships through personalized engagement
- Developed and executed strategic marketing plans to enhance community involvement and school partnerships, resulting in 20% increase in local brand awareness and 5 new partnerships
- Managed CFA Spotlight and social media channels, ensuring brand consistency across platforms and driving a 20% increase in social media engagement and 15% growth in customer reach through targeted digital campaigns
- Directed internal team engagement programs, including team events, birthdays, and anniversaries, fostering a 75% increase in employee satisfaction and reducing turnover by 10%
- Managed catering team to consistently deliver high-quality service.
- Enhanced customer satisfaction by developing unique and tailored catering menus.
Marketing and Development Coordinator
Innovation Portal
10.2020 - 05.2021
- Managed onboarding processes for new members, conducting building tours and facilitating smooth transitions, resulting in 30% improvement in member satisfaction
- Coordinated communication efforts with partners and members, ensuring alignment with company goals and maintaining strong relationships
- Identified and addressed community needs, connecting relevant resources and fostering collaboration, which resulted in 30% increase in community impact and the successful launch of 4 community projects
- Monitored organizational activities and community engagement, providing strategic insights and contributing to strategic decisions that enhanced project planning and alignment with long-term business goals
- Assisted in coordinating and executing events, ensuring all aspects, from setup to budget adherence, were completed on time
- Developed and implemented social media campaigns, reaching target audiences and boosting engagement by 75% and increasing brand visibility by 30% across social platforms
- Coordinated project timelines to enhance team collaboration and efficiency.
- Developed relationships with stakeholders, ensuring alignment on project goals.
Education
Bachelor's of Science - Business Administration, Management
The University of South Alabama
Skills
- Project management
- Problem-solving
- Detail-oriented
- Process improvement
- Project coordination
- Flexible and adaptable
- Operations management
- Customer service
- Scheduling and planning
- Community outreach
- Talent recruitment
- Event planning
Community Service
Junior League of Emerald Coast
Timeline
Program Manager
GENER8TOR
11.2023 - Current
Talent Acquisition Specialist
GENER8TOR
05.2022 - 10.2023
Assistant Director of Alumni Engagement
Spring Hill College
11.2021 - 05.2022
Marketing and Catering Director
Chick-fil-A
07.2021 - 10.2021
Marketing and Development Coordinator
Innovation Portal
10.2020 - 05.2021
Bachelor's of Science - Business Administration, Management
The University of South Alabama