Andrea Jackson
Pinson,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
St. Martin's In The Pines
Birmingham, AL
01.2022 - 12.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Loan Officer
SBA Disaster Relief
, Remote
09.2019 - 12.2021
- Reviewed and analyzed financial statements, tax returns, and other documents to evaluate the credit risk of potential borrowers.
- Processed loan applications by verifying information such as income, assets, liabilities, and credit history.
- Provided assistance in completing paperwork required for loan approval process.
- Participated in training sessions designed to stay abreast of industry trends.
- Served as a mentor and coach for junior staff members providing guidance when needed.
- Delivered high levels of customer service to facilitate smooth processes.
- Submitted loan applications to underwriter for verification and recommendations.
Medical Billing Specialist
Parker Cornea
Birmingham, AL
10.2015 - 04.2019
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Processed credit card payments from patients in accordance with office policy.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Billed all lab claims with attached lab slips.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Completed appeals and filed and submitted claims.
- Verified the accuracy of claim data prior to submission to insurance carriers.
Education
Some College (No Degree) - Human Resources Management
T.A. Lawson State Community College
Birmingham, ALSkills
- Workflow Optimization
- Calendar Management
- Database Management
- Quality Assurance
- Appointment Scheduling
- Filing
- Proposal Writing
- Meeting Planning
- Document Control
- Scheduling
- Clerical Support
- Office Administration
- Confidential Document Control
- Deadline-Oriented
- Phone Call Answering
- Back Office Operations
- Insurance Eligibility Verification
- Microsoft Outlook
- Medical Billing
- QuickBooks Expert
- Microsoft
- Spreadsheet Development
- Computer Skills
- CRM and Office Management Software
- Database Entry
- Customer Service
Timeline
Administrative Assistant
St. Martin's In The Pines
01.2022 - 12.2024
Loan Officer
SBA Disaster Relief
09.2019 - 12.2021
Medical Billing Specialist
Parker Cornea
10.2015 - 04.2019
Some College (No Degree) - Human Resources Management
T.A. Lawson State Community College
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