ANDREA J JACKSON
Perry,GA
Summary
Customer Service Representative providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding the desires of the customer, while providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Technician
The City Of Perry Utilities
10.2023 - 05.2024
- Notary Public August 2025 Commission Expiration
- Knowledge of City and State laws, rules & regulations related to utility billing
- Provide utility billing calculations including fee schedules as well as definitions of monthly, yearly, and/or quarterly fees
- Skillful communication with customers while providing an unrivaled experience through phone and email
- Monitoring of meters through software to track leaks and/or malfunctions
- Tracking city funds both received and disbursed
- General accounting & bookkeeping principles to include accounts receivable/billing procedures
- Sensus Analytics Proficient
- ACH/Credit Card processing
- Data analyzation of leaks, insuring the precise billing to the customer
- Assist customers with Non-delinquent Property Tax collections
- Provide due dates and penalties for active and inactive accounts
Customer Support Representative
Cigna Supplemental Benefits Insurance
08.2021 - 09.2023
- Insuring guidelines of HIPPA & Medicare are enforced
- 100+ Customer interactions
- Ability to apply and comprehend insurance provisions to long term care claims
- Report policy changes
- Collaborate with customers to provide assistance through phone, individual chat, and email
- Insurance premium calculations
- Educating potential clients on insurance options
- Supported customer questions by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Monitoring of the process of procedures, while meeting all compliance regulations
- Develop files to showcase decision making with documented procedures
- Connected with customers to address questions and resolve issues through phone and email
- Insurance Premium Collections
- Collaborate with internal and external resources
Server
Longhorn Steakhouse
10.2020 - 07.2022
- Dining room preparation
- Served food and beverages promptly with focused attention to customer needs.
- Adhering to sanitation standards to keep guests and peers safe
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assist in food and beverage selection
- Preparing a Safe guest experience
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Driving the sales of daily specials and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Care Specialist
Kroger Inc.
01.2016 - 11.2021
- Front End Sales Advocate
- Provide resolution to customer complaints
- Cash Payment Collections
- Maintain knowledge of Food Safety Procedures
- Responded to customer needs through competent customer service and prompt problem-solving.
- Verified accuracy of customer account information and updated when necessary.
- Contribution to Increased Sales
- State Laws and regulations for Fuel Service
- Up to date knowledge of product pricing and Promotions.
- Used exceptional communication to connect with customers, assess needs and present solutions.
Education
Early Childhood Care And Education -
Central Georgia Technical College
Bonaire, GAHigh School Diploma -
Perry High School
Skills
- Written Communication
- Adaptability
- Data Entry
- Emotional Intelligence
- Verbal Communication
- Customer Service
- Direct Bill Processing
- Account Generation
- Self Motivation
- Sales Referrals
- Critical Thinking
- Digital Literacy
- Data Management
References
Available Upon Request
Timeline
Customer Service Technician
The City Of Perry Utilities
10.2023 - 05.2024
Customer Support Representative
Cigna Supplemental Benefits Insurance
08.2021 - 09.2023
Server
Longhorn Steakhouse
10.2020 - 07.2022
Customer Care Specialist
Kroger Inc.
01.2016 - 11.2021
Early Childhood Care And Education -
Central Georgia Technical College
High School Diploma -
Perry High School
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