Andrea Jackson
Crestwood,KY
Summary
Recognized as one of the top 50 women leaders of Louisville for 2025 by Women We Admire. Career defined by strong leadership. Proven track record of guiding teams towards success. Possess wealth of experience in driving organizational growth and fostering a collaborative work environment. Committed to delivering exceptional results. Consistently leverage strategic mindset and effective communication skills to inspire and motivate others.
Overview
11
11
years of professional experience
Work History
Director of Events and Community Relations
Better Business Bureau
01.2023 - Current
- Organized and executed all fundraising events efficiently.
- Managed donation solicitation and sponsor acquisition for events.
- Provided community support through attendance at local events.
- Performed booth installation, exhibit staging, and thorough teardown at various trade show events in Kentucky.
- Utilized creative strategies to draw foot traffic and enhance sales.
Senior Event Operations Manager
Louisville Marriott Downtown
03.2022 - 01.2023
- Handled payroll workflows for both permanent and temporary associates through Unifocus, Kronos, and WorkRecords.
- Oversaw group resume reviews and facilitated necessary communication for event success.
- Supported management of the department's checkbook alongside Purchasing Manager.
- Participated in pre-convention meetings to foster client relationships.
- Monitored and adjusted stock to meet demands of events.
- Enforced uniform company policies with a focus on maintaining accountability.
- Implemented detailed strategies and delegated tasks to enhance productivity in high-demand areas.
- Coordinated and conducted daily team briefings.
Kentucky Branch Manager
Hospitality Staffing Solutions
06.2020 - 08.2021
- Oversaw management of 28 accounts spanning Louisville, Lexington, and Fort Knox.
- Implemented recruitment plans utilizing social media, radio ads, and giveaways.
- Tracked payroll using Peoplenet, IVR, and WorkRecords as per client preference.
- Expanded weekly financial performance from $8k to $47k within five quarters.
- Conducted hiring process duties such as paperwork, E-verify and background checks.
- Monitored branch KPI metrics through the Domo platform.
- Monitored contracts and addendums for both new and existing clients using Salesforce.
Opening Dual Director of Services
Hotel Distil – An Autograph Collection and Moxy
08.2019 - 04.2020
- Manage operational elements of housekeeping for a dual-branded property with 315 rooms.
- Evaluated prospective talents to match client requirements.
- Managed purchasing activities and adhered to monthly budgets of approximately $40k.
- Contributed to Executive and Safety Committees as a pre-opening team member.
- Spearheaded use of Salesforce and GXP systems to improve cleanliness and overall guest experience.
- Concluded 2019 with outstanding brand cleanliness achievements, placing #1 for Moxy and #4 for Autograph Collection.
- Enhanced the efficiency of GRA training by providing tailored follow-up with each team member.
- Formulated plans promoting professional growth.
- Proficient in interpreting and clarifying inquiries from team members and clients.
- Handled all guest issues promptly, ensuring compliance with brand protocols.
Director of Services
Aloft Louisville Downtown
11.2017 - 08.2019
- Championed transition of hotel operations from Starwood to Marriott.
- Managed key HR functions amid leadership changes involving both GM and AGM.
- Structured new training methods for trainers and maintained consistent oversight of associates.
- Reduced reliance on third-party labor from a high of 90% to just 40%.
- Elevated employee engagement levels, reflected by an increase in average Q12 score from 3.1 to 4.5 within a year.
- Elevated hotel standing to rank 19/117 worldwide in Room Cleanliness by year-end.
- Designed initiatives to facilitate desired career growth.
Front Desk Manager
Aloft Louisville Downtown
05.2016 - 11.2017
- Managed Guest Service Representative training programs.
- Worked closely with Housekeeping leader to manage rooms budget.
- Coordinated the procurement of all branded collateral for hotel.
- Handled every guest request and complaint efficiently.
- Created operational efficiencies enabling promotion within food and beverage department.
Opening Food and Beverage Manager
Aloft Louisville Downtown
10.2015 - 05.2016
- Maximized cost efficiency through proactive measures, aligning with financial objectives.
- Controlled supply chain logistics to maintain proper beverage inventory.
- Utilized Micros to create, maintain, and update detailed menu item information and pricing.
- Ensured accurate daily tracking of revenue and sales mix statistics for food and beverages.
- Coordinated cross-departmental efforts to deliver exceptional service for guests.
Bar Manager
KFC Yum! Center
11.2013 - 12.2015
- Oversee staffing requirements for 15-45 separate locations during events.
- Directed all hiring efforts and staff development in the beverage department.
- Conducted instant training sessions to maintain performance standards.
- Collaborate with sponsors to craft marketing materials.
- Ensure accurate tracking of inventory on a daily and monthly basis.
- Reduced expenses through strategic planning of cost control measures.
- Oversaw workforce forecasting in the beverage division.
Education
ASSOCIATES IN APPLIED SCIENCE -
BROWN MACKIE COLLEGE
LOUISVILLE, KY01.2011
Skills
- Excellent Interpersonal Skills
- Excellent oral and written communication skills
- Multi-tasking and prioritizing
- Adaptive
- Corporate Event Management
- Budget Control
- Operations Management
- Process Improvement
- Conflict Resolution
- Recruiting
- Emotional Intelligence
Timeline
Director of Events and Community Relations
Better Business Bureau
01.2023 - Current
Senior Event Operations Manager
Louisville Marriott Downtown
03.2022 - 01.2023
Kentucky Branch Manager
Hospitality Staffing Solutions
06.2020 - 08.2021
Opening Dual Director of Services
Hotel Distil – An Autograph Collection and Moxy
08.2019 - 04.2020
Director of Services
Aloft Louisville Downtown
11.2017 - 08.2019
Front Desk Manager
Aloft Louisville Downtown
05.2016 - 11.2017
Opening Food and Beverage Manager
Aloft Louisville Downtown
10.2015 - 05.2016
Bar Manager
KFC Yum! Center
11.2013 - 12.2015
ASSOCIATES IN APPLIED SCIENCE -
BROWN MACKIE COLLEGE
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