Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Jackson

Yuma,AZ

Summary

Dynamic customer service professional with 21 years of experience. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Known for reliability and a strong work ethic, consistently achieving sales targets while fostering positive relationships with clients. Committed to maintaining high standards of service excellence all with a smile.

Overview

9
9
years of professional experience

Work History

Cashier

Baron Fuels
08.2021 - 10.2024
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Family Nanny

Michelle Hogan
07.2019 - 08.2021
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Taught children everyday skills and language.
  • Enhanced children''s cognitive development by implementing educational and stimulating activities.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
  • Monitored children's use of technology, ensuring healthy balance of screen time and physical activity.

Customer Service Supervisor

Burlington
05.2019 - 07.2019
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.

Responded promptly to requests for assistance, spills and customer inquiries.

I was in charge of front of store. Cashiers, merchandise,and cleanliness. Made sure everything ran smoothly.

Cashier/sales Floor

Marshalls
02.2016 - 05.2019

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.


  • Answered the phones with a smile and directed calls where they needed to go.
  • Kept front of store clean and stocked.

Education

Diploma -

Imperial High School
Imperial, CA
2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Order taking
  • Attention to detail
  • Honest and dependable
  • Problem-solving
  • Dependability and reliability

    21 years of customer service experience

Timeline

Cashier

Baron Fuels
08.2021 - 10.2024

Family Nanny

Michelle Hogan
07.2019 - 08.2021

Customer Service Supervisor

Burlington
05.2019 - 07.2019

Cashier/sales Floor

Marshalls
02.2016 - 05.2019

Diploma -

Imperial High School