Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Jackson

Joshua,TX

Summary

Proven track record of enhancing customer satisfaction through active listening and effective conflict resolution strategies.

Overview

9
9
years of professional experience

Work History

Dietary Cook

Arlington Health And Rehabilitation
07.2024 - 09.2024

Resident Assistant

Truewood by Merrill Gardens
01.2023 - 04.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Dietary Cook

Oakmont Guest Care Center
10.2022 - 01.2023
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.

Caregiver

DFW Home Health
01.2021 - 05.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

CSR

DSS Research
07.2015 - 06.2019
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Education

Texans Can Academy
Fort Worth, TX

Skills

  • Food presentation
  • Plates presentation
  • Supply restocking
  • Sanitation procedures
  • Call center experience
  • Customer focus
  • Complaint handling
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Computer proficiency
  • Documentation
  • Payment processing
  • Data entry
  • Scheduling
  • Office equipment proficiency
  • Call management

Timeline

Dietary Cook

Arlington Health And Rehabilitation
07.2024 - 09.2024

Resident Assistant

Truewood by Merrill Gardens
01.2023 - 04.2024

Dietary Cook

Oakmont Guest Care Center
10.2022 - 01.2023

Caregiver

DFW Home Health
01.2021 - 05.2021

CSR

DSS Research
07.2015 - 06.2019

Texans Can Academy

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Andrea Jackson