Andrea Jackson
Arlington,TX
Summary
Established history of improving customer satisfaction through attentive listening and proficient conflict resolution methods.
Overview
11
11
years of professional experience
Work History
Caregiver
Blessed Home Care
Fort Worth, Texas
04.2026 - Current
- Implemented individualized care plans to meet client preferences and needs.
- Monitored client health and reported changes to healthcare professionals to ensure timely interventions.
- Provided companionship and emotional support, enhancing overall client well-being.
- Encouraged client independence by promoting self-care skills, fostering confidence in personal hygiene and grooming routines.
- Prepared meals according to dietary requirements, assisting with feeding as needed.
- Coordinated transportation for medical appointments and social activities to enhance client access to necessary services.
- Maintained a clean, safe environment to promote client happiness and safety.
- Executed light housekeeping duties, including cleaning and organizing spaces., including laundering clothing and changing linens.
Resident Assistant
Truewood by Merrill Gardens
01.2023 - 04.2024
- Acted as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Coordinated room transfers, resolved incident reports, and addressed maintenance requests to ensure resident satisfaction.
- Contributed to monthly staff meetings by identifying and discussing resident needs to enhance community support.
- Oversaw front desk operations during assigned shifts, assisting visitors with inquiries and accurately recording residence hall activities.
Dietary Cook
Oakmont Guest Care Center
05.2021 - 01.2023
- Prepared, apportioned, and served menu and specialized food items tailored to meet facility residents' unique dietary needs, enhancing overall satisfaction.
- Coordinated cooking schedules and prioritized tasks to ensure timely meal service, directly addressing patient needs and preferences.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained clean and sanitary work environment, ensuring compliance with health department regulations and safety protocols.
Caregiver
DFW Home Health
01.2020 - 05.2021
- Guided clients in dressing, grooming, meal preparation, and medication reminders to promote independence and well-being.
- Assisted clients in daily living activities to enhance independence and quality of life.
- Coordinated laundry services, grocery shopping, and errands to meet client needs efficiently.
- Performed light housekeeping duties to ensure a clean and safe environment while respecting clients' personal space.
CSR
DSS Research
07.2015 - 06.2019
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly, enhancing overall customer experience.
- Handled high volume of customer calls efficiently, ensuring timely assistance and maintaining service standards.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products and services, facilitating informed decision-making.
Education
High School Diploma -
Texans Can Academy
Fort Worth, TX05-2011
Skills
- Sanitation practices
- Food presentation
- Customer service
- Complaint resolution
- Active listening
- Call management
- Call center operations
- Telephone etiquette
- Data entry
- Payment processing
- Office scheduling
- Supply restocking
- Critical thinking
Timeline
Caregiver
Blessed Home Care
04.2026 - Current
Resident Assistant
Truewood by Merrill Gardens
01.2023 - 04.2024
Dietary Cook
Oakmont Guest Care Center
05.2021 - 01.2023
Caregiver
DFW Home Health
01.2020 - 05.2021
CSR
DSS Research
07.2015 - 06.2019
High School Diploma -
Texans Can Academy