Andrea Jaime
Fairfield
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
11
11
years of professional experience
Work History
Concierge
Kaiser Permanente
07.2025 - Current
- Assists multidisciplinary team by collecting patient demographics, as well as health plan membership and benefit information. May include frequent use of telephonic support to respond to patient, physician and staff inquiries.
- Assists in coordination of care as directed by a multidisciplinary team or other departmental clinicians.
- Coordinates appropriate evaluation service with clinicians both inside and outside of all applicable departments.
- Assures that patients and physicians follow appropriate processes, and complete necessary paperwork as required by law and KP policy.
- Develops and maintains complete records of patient evaluation; collects non-clinical data regarding patient requests for services (i.e how to access services, housing, etc.), and participates in record management for e- Consult and patients participating in the program.
- Provide timely response to inquiries and informs patients and referral sources of limitations or scope of services available.
- May attend clinical team meetings and liaison meetings with department.
- Coordinates with multidisciplinary staff, including psychiatrists, psychologists, social workers, case managers, patient assistance workers, nurses, Emergency Room staff, hospice and palliative care team, EAP.
- Works with other managers, administrators and physicians regarding departmental operations related to record management and coordination of care.
- Maintains roster of program participation and coordinate patient records appointments.
- Reviews e-Consults , escalates issues as needed, and closes out e-Consult.
- Coordinates all paperwork for team, including contacting patients and sending forms prior to appointment.
- Coordinates new patient packets and sends to patients as appropriate.
Staff Assistant
Kaiser Permanente
07.2024 - Current
- Under direct to moderate supervision, provides administrative support to a manager.
- Performs routine administrative duties that have set procedures or precedents.
- Works with individuals with the group or department and occasionally with contacts outside the organization.
- Arranges meetings, including securing the rooms, equipment and presentation materials; coordinates all logistics so that meetings run smoothly.
- Organizes and maintains confidential files with judgment and tact.
- Maintains managers calendar and does other calendar-related tasks as needed.
- Helps on-board new employees.
- Files expense reports.
- Maintains and corrects timecards.
- Collects information or data and performs data input to maintain established database.
- Creates basic spreadsheets and performs basic data analysis.
- Submits and tracks EVS/Engineering/Facilities needs.
- Orders office and/or medical supplies.
- Performs other related duties as assigned.
Administrative Coordinator
Plaza Dental Care
02.2022 - 07.2024
- Answer phones in a polite and timely manner
- Greet patients in a friendly, hospitable manner
- Print Reports as needed for my Manager
- Present treatment plans, financial estimates and payment options
- Schedule appointments in accordance with office protocols
- Confirm all appointments consistent with company protocols
- Resolve all billing concerns to patient satisfaction
- Set up accounts
- Process daily and weekly reports
- Maintain strict compliance with all pertinent laws and regulations
- Coordinate front and back office flow
- Non-clinical area cleanliness
- Supports team building events & meetings
- Assists with the onboarding of new team members by ensuring they are enabled with the required set-up, supplies, and resources.
- Other duties as assigned
Practice Manager
Kids Care Dental
06.2014 - 01.2022
- Managed the Practice’s stated production goals and corresponding financial plans
- Managed the overall patient flow within the Practice to achieve maximum efficiency
- Responsible for successfully onboarding and training all new staff members, as well as leading mentoring, and coaching existing team members
- Managed all staff and doctor relationships to ensure that they are happy, contributing members to the overall team environment
- Partnered with the Company’s marketing team to ensure a localized marketing plan is executed on a consistent basis in line with the Company’s vision
- Provide regular feedback to the Area Manager on employee performance and take an active role in leading the employee’s annual review and any disciplinary actions
- Managed scheduling of all staff members
- Managed escalated patient complaints and resolve at Practice location
- Ensure strict compliance with all company policies and pertinent laws and regulations
- Managed referral process
- Build Schedules for scheduling
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Attended board meetings and executive committee meetings at headquarters quarterly.
- Other duties as assigned
Education
High School -
Fairfield High School
Fairfield, CA06.2006
Skills
- Leadership
- Customer service
- Communication skills
- Computer literacy
- Time management
- Documentation review
- Calendaring
- Event Management
- Schedule Management
- Administrative Support
- Organizational Skills
- Microsoft word
- Microsoft excel
Languages
English
Timeline
Concierge
Kaiser Permanente
07.2025 - Current
Staff Assistant
Kaiser Permanente
07.2024 - Current
Administrative Coordinator
Plaza Dental Care
02.2022 - 07.2024
Practice Manager
Kids Care Dental
06.2014 - 01.2022
High School -
Fairfield High School