Andrea James
Dry Ridge,US
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ZOTEFOAMS INC
Walton, KY
07.2023 - 06.2024
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Aligned client needs with inventory availability and expedited fabrication to best meet clients needs.
- Took personal ownership of inventory management, including organization, system accuracy, cycle counts, life cycle management, and maintained a minimum inventory level to meet dynamic demand patterns.
- Managed fluid client demand and changing PO requirements to service industries including aerospace, space, pharmaceutical, semiconductor, and food and beverage.
- In direct communication with clients providing forward-thinking/creative solutions and escalated with Sales Management as necessary.
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Oversaw processes from order entry to final product completion.
Operation Coordinator
Answers in Genesis
Petersburg, KY
03.2018 - 04.2023
- Conducted research to address data driven decisions, which resulted in more insightful decisions
- Devised, implemented, and tracked employee training strategies to increase long-term business success by maximizing leadership progress
- Worked with area managers to assess needs and improve operational strategies
- Made purchases and reconciled invoices with vendors
- Provided direction and guidance to internal teams in order to meet targets
- Assisted the VP of Operations by responding to guest survey feedback, and creating a cloud based storage
- Assisted staff with projects.
Cashier
Thrift Store
Dry Ridge, KY
08.2017 - 02.2018
- Provide excellent customer service
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Process all credit cards, checks and gift cards
- New product registration and pricing.
Medical Receptionist
St. Elizabeth Physicians
Crittenden, KY
04.2008 - 10.2010
- Greeted each patient and assisted them with sign-in
- Took patient message and relayed them to the appropriate personnel
- Followed all HIPAA guidelines at all times according to company policy.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY05-2002
Skills
- Purchasing
- Inventory Management
- Vendor Management
- Order Fulfillment/Processing
- Shipping
- Customer Service
- Sales Order Management
- Production Scheduling
- Independent/Self Starter
- Microsoft Office-Word
- Excel
- PowerPoint
- Outlook
- AX and SharePoint
- Interpersonal Skills
- Data Entry & Data Management
- Time Management
- Report Analysis
- Relationship Development
- Conduct research to address data driven decisions, which resulted in more insightful decisions
- Devised, implemented, and tracked employee training strategies to increase long-term business success by
- Maximizing leadership progress
- Worked with area managers to assess needs and improve operational strategies
- Made purchases and reconciled invoices with vendors
- Provided direction and guidance to internal teams in order to meet targets
- Assisted the VP of Operations by responding to guest survey feedback, and creating a cloud based storage
- Assisted staff with projects
- Provide excellent customer service
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Process all credit cards, checks and gift cards
- New product registration and pricing
- Medical Receptionist
- Greeted each patient and assisted them with sign-in
- Took patient message and relayed them to the appropriate personnel
- Followed all HIPAA guidelines at all times according to company policy
- Trained in management of database systems on a variety of platforms
- For increased productivity, skilled in administrative support & customer service
- Capable of gathering & organizing specific data as well as converting documents into the desired format
Timeline
Customer Service Representative
ZOTEFOAMS INC
07.2023 - 06.2024
Operation Coordinator
Answers in Genesis
03.2018 - 04.2023
Cashier
Thrift Store
08.2017 - 02.2018
Medical Receptionist
St. Elizabeth Physicians
04.2008 - 10.2010
High School Diploma -
Grant County High School
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