Andrea Jaramillo
Sunrise,FL
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Click Aviation Network
01.2022 - Current
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Strengthened client relationships through regular communication and effective problem solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Private Pay Specialist
REVA Air Ambulance
11.2019 - 12.2021
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed strong client relationships through consistent communication and attentive service.
- Earned recognition as a top performer consistently exceeding targets.
Operations Specialist
REVA Air Ambulance
11.2015 - 12.2021
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Played a vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.
- Conducted comprehensive risk assessments before each mission, implementing necessary precautions to mitigate potential hazards.
Flight Coordinator
Airmed Ecuador
09.2009 - 09.2014
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Mentored junior flight coordinators by sharing best practices and providing constructive feedback on their performance.
- Monitored industry trends closely to stay abreast of new technologies that could benefit the organization''s operations.
- Streamlined communication between pilots, cabin crew, and ground staff for seamless overall operation coordination.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Negotiated favorable contracts with vendors for catering services, fuel supply, and other essential resources.
- Coordinated emergency response efforts during incidents or crises to ensure swift resolution and minimal disruption to operations.
Education
BBA - Hospitality Administration And Management
Universidad San Francisco
Quito, Ecuador Associate of Applied Arts - Linguistics
Universidad Catolica Del Ecuador
EcuadorSkills
- Consultative Selling
- Account Retention
- Regulatory Compliance
- Sales program creation
- Relationship selling
- Client Relationship Building
- Attention to Detail
- Professionalism
- Teamwork and Collaboration
- Multitasking Abilities
- Self Motivation
- Time management abilities
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Key Account Manager
Click Aviation Network
01.2022 - Current
Private Pay Specialist
REVA Air Ambulance
11.2019 - 12.2021
Operations Specialist
REVA Air Ambulance
11.2015 - 12.2021
Flight Coordinator
Airmed Ecuador
09.2009 - 09.2014
BBA - Hospitality Administration And Management
Universidad San Francisco
Associate of Applied Arts - Linguistics
Universidad Catolica Del Ecuador
Similar Profiles
ISHRAK ASHRAFISHRAK ASHRAF
Finance Officer at Click Aviation NetworkFinance Officer at Click Aviation Network
Abdikarim AliAbdikarim Ali
Branch Manager at ONE CLICK NETWORK AND COMMUNICATIONBranch Manager at ONE CLICK NETWORK AND COMMUNICATION
UCHENNA CHARLES AKUBUEUCHENNA CHARLES AKUBUE
Service Delivery Engineer at click network solutionsService Delivery Engineer at click network solutions