Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Jaramillo

Chicago,IL

Summary

Dynamic professional with experience as a Welcome Desk Agent at W Hotel, excelling in patient comfort and conflict resolution. Proven ability to maintain HIPAA standards while managing records and scheduling. Bilingual support enhances communication, ensuring a seamless patient experience. Recognized for optimizing workflows and fostering trust in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dental assistant training

Accelerated Academy
Chicago, Illinois
05.2025 - 07.2025
  • Gained hands-on training in chairside assisting, dental instruments, radiography, sterilization & infection control, charting, and patient education.
  • Assisted with simulated dental procedures, supporting efficiency and accuracy for dental teams.
  • Practiced patient communication skills, ensuring comfort, professionalism, and HIPAA compliance.
  • Performed tray preparation, sterilization of instruments, and operatory setup in clinical lab environments.

Welcome Desk Agent

W Hotel
Chicago, IL
04.2023 - Current
  • Welcomed and supported 50+ clients daily, creating positive first impressions transferable to patient reception.
  • Handled confidential records in compliance with HIPAA standards.
  • Resolved concerns calmly and effectively, prioritizing client comfort—skills applicable to patient care.
  • Coordinated scheduling and transactions with strong attention to detail.

Team Member

Target
Chicago, IL
09.2021 - 02.2023
  • Supported new team members with training and guidance, similar to collaborating with dental staff.
  • Maintained a safe, clean, and organized environment, reinforcing infection control principles.
  • Multitasked effectively in high-volume settings with accuracy and efficiency.

Cashier

Pizza Nova
Chicago, IL
05.2021 - 08.2021
  • Assisted 30+ customers daily with purchases, reinforcing communication and service skills applicable to patient care.
  • Maintained a sanitized workspace, demonstrating attention to safety and cleanliness.
  • Promoted loyalty through approachable and friendly service—building trust comparable to patient relationships.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06.2020

Skills

  • Patient comfort
  • Conflict resolution
  • Bilingual support
  • Chairside assisting
  • Tray preparation
  • Dental instruments
  • Sterilization and infection control
  • Workflow optimization
  • HIPAA awareness
  • Assisting dental teams
  • scheduling
  • Record keeping
  • Patient check-in
  • Appointment scheduling
  • Insurance and payment handling

Certification

  • Dental assisting
  • Radiology
  • CPR

Timeline

Dental assistant training

Accelerated Academy
05.2025 - 07.2025

Welcome Desk Agent

W Hotel
04.2023 - Current

Team Member

Target
09.2021 - 02.2023

Cashier

Pizza Nova
05.2021 - 08.2021

High School Diploma -

Thomas Kelly High School

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