Andrea Jimenez
Sugar Land,TX
Summary
Dedicated to keeping deliveries efficient and outperforming expectations. Accustomed to working in any environment. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Results-driven candidate with successful track record of providing administrative support in busy office environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Command Center & Receiving Associate
Floor & Decor
03.2022 - 03.2024
- Ensured a positive experience for incoming visitors by greeting them professionally and offering knowledgeable assistance.
- Contributed to the efficient workflow of the company by offering administrative assistance in areas such as document reproduction, faxing services, and file management.
- Managed the operations of warehouse teams, ensuring timely and precise processing of inbound and outbound shipments.
- Collected data on transactions, orders, and expenditures to support accurate analysis of sales trends and forecast financial needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ensured accurate fulfillment of orders through meticulous picking, packing, and labeling of merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Adhered to detailed instructions from management for completion of daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff
Pro Services Specialist
Floor And Decor
07.2021 - 04.2023
- Set up promotional displays and equipment for special events and activities.
- Managed sales transactions, returns, online orders, and gift card activations through POS system.
- Performed pricing verification, item scanning, discount application, and receipt generation for efficient customer transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used customer insights to develop innovative sales strategies to increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept abreast of store sales, payment policies, and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Promoted and up-sold products and services to meet needs of customers
- Increased sales by offering advice on purchases and promoting additional products
- Secured high levels of customer satisfaction and fostered repeat business by effectively managing customer accounts
Driver Helper
UPS
11.2020 - 01.2021
- Lifted boxes and products with correct safety gear and techniques.
- Kept loads from being damaged through proper loading and security.
- Used scanners to track parcel information such as condition or receipt.
- Followed customer instructions about placement of items and special considerations for handling.
- Secured items in truck by strapping over protective padding.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines
- Arranged packages on truck to achieve best use of storage space and to minimize damage
- Used hand trucks and dollies to safely transport heavy and cumbersome packages
- Prevented damage to packages and products by correctly securing loads
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps
- Scanned and tracked packages for delivery accuracy and security
Sales Associate
Aerie/American Eagle
11.2019 - 04.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
High School Diploma -
Klein Forest High School
Houston, TX05.2019
Skills
- Quality controls
- Damage prevention
- Loading and unloading procedures
- Reliable and trustworthy
- Cash handling accuracy
- Inventory organization
- Maintenance & Repair
- Collaboration
- Monitoring
- Judgment and Decision-Making
Languages
Spanish
Native/ Bilingual
Timeline
Command Center & Receiving Associate
Floor & Decor
03.2022 - 03.2024
Pro Services Specialist
Floor And Decor
07.2021 - 04.2023
Driver Helper
UPS
11.2020 - 01.2021
Sales Associate
Aerie/American Eagle
11.2019 - 04.2020
High School Diploma -
Klein Forest High School