Andrea Jimenez
Orlando,FL
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Server
Evermore Orlando Resort
Orlando, FL
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Host
Twin View Fine Dining at Evermore Orlando Resort
Orlando, FL
11.2023 - 01.2024
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Food Runner
Jaleo by Jose Andres
Orlando, FL
03.2022 - 11.2023
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Responded promptly to customer inquiries and requests for additional items or services.
Host
Frontera Cocina
Orlando, FL
03.2021 - 01.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2020
Skills
- Guest Engagement
- Positive and professional
- Menu knowledge
- Quality Control
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server
Evermore Orlando Resort
01.2024 - Current
Host
Twin View Fine Dining at Evermore Orlando Resort
11.2023 - 01.2024
Food Runner
Jaleo by Jose Andres
03.2022 - 11.2023
Host
Frontera Cocina
03.2021 - 01.2022
High School Diploma -
Freedom High School
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