Summary
Overview
Work History
Education
Skills
Education and Training
Experience
Languages
Timeline
Generic

Andrea Jimenez

Sugar Land

Summary

Customer Service Representative with proven success at CVS Pharmacy, recognized for resolving customer complaints and enhancing satisfaction. Expertise in quality control and communication led to a high first-call resolution rate, fostering customer loyalty and repeat business. Committed to delivering outstanding service through meticulous attention to detail and effective decision-making in high-pressure situations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
Sugar Land
09.2024 - Current
  • Achieved first-call resolution for customer issues while efficiently managing multiple tasks.
  • Provided accurate information on products and services to address customer inquiries.
  • Calmly diffused tense situations, maintaining professionalism in challenging environments.
  • Resolved customer complaints effectively to maximize satisfaction levels.
  • Exhibited a positive attitude while juggling diverse responsibilities.
  • Maintained comprehensive knowledge of company offerings and relevant policies.
  • Responded to customer inquiries with personalized support and timely accuracy.

Command Center & Receiving Associate

Floor & Decor
Las Vegas
03.2022 - 03.2024
  • Ensured a positive experience for incoming visitors by greeting them professionally and offering knowledgeable assistance.
  • Contributed to the efficient workflow of the company by offering administrative assistance in areas such as document reproduction, faxing services, and file management.
  • Managed the operations of warehouse teams, ensuring timely and precise processing of inbound and outbound shipments.
  • Collected data on transactions, orders, and expenditures to support accurate analysis of sales trends and forecast financial needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Ensured accurate fulfillment of orders through meticulous picking, packing, and labeling of merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Adhered to detailed instructions from management for completion of daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff

Pro Services Specialist

Floor And Decor
Sugar Land
07.2021 - 04.2023
  • Set up promotional displays and equipment for special events and activities.
  • Managed sales transactions, returns, online orders, and gift card activations through POS system.
  • Performed pricing verification, item scanning, discount application, and receipt generation for efficient customer transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Kept abreast of store sales, payment policies, and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Promoted and up-sold products and services to meet needs of customers
  • Increased sales by offering advice on purchases and promoting additional products
  • Secured high levels of customer satisfaction and fostered repeat business by effectively managing customer accounts

Driver Helper

UPS
Houston
11.2020 - 01.2021
  • Lifted boxes and products with correct safety gear and techniques.
  • Kept loads from being damaged through proper loading and security.
  • Used scanners to track parcel information such as condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Secured items in truck by strapping over protective padding.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines
  • Arranged packages on truck to achieve best use of storage space and to minimize damage
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages
  • Prevented damage to packages and products by correctly securing loads
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps
  • Scanned and tracked packages for delivery accuracy and security

Sales Associate

Aerie/American Eagle
Houston
11.2019 - 04.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Worked with fellow sales team members to achieve group targets.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Answered customer questions about sizing, accessories, and merchandise care
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Education

High School Diploma -

Klein Forest High School
Houston, TX
05.2019

Skills

  • Quality control and assurance
  • Damage prevention strategies
  • Loading and unloading operations
  • Cash handling precision
  • Inventory management
  • Maintenance and repair skills
  • Team collaboration
  • Judgment and decision-making abilities
  • Data entry accuracy
  • Effective communication skills
  • Attention to detail

Education and Training

other

Experience

["Sales and Related Workers, All Other"],["Laborers and Freight, Stock, and Material Movers, Hand"]

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

CVS Pharmacy
09.2024 - Current

Command Center & Receiving Associate

Floor & Decor
03.2022 - 03.2024

Pro Services Specialist

Floor And Decor
07.2021 - 04.2023

Driver Helper

UPS
11.2020 - 01.2021

Sales Associate

Aerie/American Eagle
11.2019 - 04.2020

High School Diploma -

Klein Forest High School

Similar Profiles

CREATE PROFILE