Andrea Johansen
Casselberry,FL
Summary
Offering strong analytical skills and positive attitude, ready to learn and grow in dynamic environment. Excellent communication, and problem solving skills, with a commitment to fostering positive relationships with tenants, vendors, and property owners. Brings foundational understanding of project management principles and ability to quickly grasp new methodologies and safety regulations. Ready to deliver exceptional customer service and support the overall success of the property management team.
Overview
16
16
years of professional experience
Work History
Construction Superintendent
D.R. Horton
Orlando, FL
01.2021 - 01.2023
- Implemented effective scheduling and resource allocation to enhance project efficiency.
- Increased customer satisfaction by maintaining open lines of communication, addressing concerns promptly, and ensuring quality work throughout the project lifecycle.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Led successful project closeout procedures, ensuring all contractual obligations were met and any outstanding issues resolved promptly.
- Inspected completed work to verify quality standards and compliance with criteria.
Garden Center Manager/Shop Owner
Towns' Winter Park Garden Center
Winter Park, Florida
10.2009 - 12.2020
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Handled customer complaints professionally, resolving issues promptly to ensure repeat business.
- Enhanced customer satisfaction by providing expert advice on product selection and care.
- Handled all aspects of employee management including hiring, training, scheduling, evaluating performance and addressing disciplinary issues when necessary.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established foundational processes for business operations.
Swimming Pool Service Technician/Owner
Amazon Pool Service
Winter Park, FL
06.2007 - 10.2009
- Contributed to a positive work environment within the team by offering support and guidance to new technicians.
- Expanded clientele through successful marketing efforts such as distributing brochures and creating referral programs
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools' needs.
- Streamlined company operations by creating an organized inventory system for essential parts and tools.
- Founded and grew the company from the ground up, overseeing every aspect of operations, from business planning to product development, marketing, sales, and customer service and prepared for sale.
- Facilitated a smooth transition post-sale, ensuring operational continuity and client retention
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL 05.2001 -
Skills
Quality assurance and attention to detail
Schedule determination
Vendor Coordination
Time management abilities
Problem-solving
Multi-project coordination
Task prioritization
Facilities maintenance
Adaptability and Flexibility
Customer Service and Communication
Timeline
Construction Superintendent
D.R. Horton
01.2021 - 01.2023
Garden Center Manager/Shop Owner
Towns' Winter Park Garden Center
10.2009 - 12.2020
Swimming Pool Service Technician/Owner
Amazon Pool Service
06.2007 - 10.2009
Associate of Arts - General Studies
Valencia College
05.2001 -
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