Andrea Johnson
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Member Solutions Specialist
Skyla Credit Union
10.2022 - Current
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
- Streamlined workflow efficiency by organizing documentation and maintaining accurate records for easy retrieval.
- Collaborated with cross-functional teams to improve overall service delivery and streamline processes.
- Developed rapport with customers, building trust and loyalty through consistent professional communication.
- Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.
Teller
Wells Fargo
10.2021 - 05.2022
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Mental Health Therapy Aide
Rochester Psychiatric Center
11.2006 - 11.2019
- Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
- Coordinated closely with psychiatrists and other healthcare professionals to ensure a comprehensive approach to each patient''s treatment plan.
- Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
- Monitored medication administration, ensuring accurate dosages were provided per physician orders while tracking any side effects or changes in behavior.
Education
Associate of Applied Business -
Monroe Community College
Rochester, NYSkills
- Client Relationship Building
- Exceptional communication
- Strong negotiation
- Financial Acumen
- Work Prioritization
- Issue and Complaint Resolution
- Quality Control
- Customer Relationship Management (CRM)
Timeline
Member Solutions Specialist
Skyla Credit Union
10.2022 - Current
Teller
Wells Fargo
10.2021 - 05.2022
Mental Health Therapy Aide
Rochester Psychiatric Center
11.2006 - 11.2019
Associate of Applied Business -
Monroe Community College
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