Andrea Johnson
Independence,MO
Summary
My goal is to obtain a challenging position that will utilize my experience in customer service, retail sales, office administration and bookkeeping.
Administrative and office specialist with over 17 years experience providing logistics, accounting, customer support and management applications. Strong customer relations skills including onsite or remote troubleshooting. Experienced in inventory management and deployment. Well rounded communication skills developed through extensive experience in retail environments.
Overview
20
20
years of professional experience
Work History
Problem Solver
Kohl's Distribution Center
Grain Valley, Mo
10.2019 - Current
- Prioritize needs of the company by utilizing , multitasking and communication skills between all the departments to meet and exceed company goals
- Work close with management to fix any issues
- Complete task in a timely manner, helping to manage up to 25 people within the dept
- Head of operations on the 2nd shift for Sephora Dept
- Head trainer for new hires in PTL dept
Assistant Manager
Lane Bryant
Independence, MO
06.2011 - 08.2012
- Loss prevention management
- Scheduling and training specialist
- Store presentation designer and personal stylist
- Store management
- Meet and exceeded regional sales goals
Personal Assistant
Tranquility Day Spa
Blue Springs, MO
02.2009 - 08.2009
- Set appointments for clientele according to available scheduling
- Facility sanitation and maintenance, and public relations
- Accounting responsibilities including bookkeeping, document management and inventory control
- Purchased, managed, and distributed new inventory and supplies as required for daily operations.
Administrative Assistant
Excel Logistics
North Kansas City, MO
01.2007 - 01.2008
- Account manager for premium accounts including the JCPenny's account
- Managed and performed Returns Clerk functions
- Performed customer service delegation
- Driver dispatch and problem resolution
- Inventory control and loss prevention
- Information management and quality control.
Tax preparer/ Asst. Office Manager
H&R Block Tax Service
Odessa, MO
01.2005 - 01.2007
- Prepared and submitted tax returns for individuals and businesses to the IRS
- Received and managed high call volume tax crucial clients
- Provided training for new employees
- Ensured inventory/shrinkage control systems were accurate
Education
Skills
- Customer Service
- Problem Identification
- Professionalism
- Team Collaboration
- Excellent Communication
- Issue and Complaint Resolution
- Material Handling
- Inventory Tracking
- Order Fulfillment
References
- Brady Tiemen, HR, Kohl's D.C., Grain Valley, MO
- Ceaser Solis, Operations Manager, Kohl's D.C., Grain Valley, MO
- Cindi Howard, Supervisor, Independence, MO
- Haley Jackson, FFO/ Problem Solver, Independence, MO
Timeline
Problem Solver
Kohl's Distribution Center
10.2019 - Current
Assistant Manager
Lane Bryant
06.2011 - 08.2012
Personal Assistant
Tranquility Day Spa
02.2009 - 08.2009
Administrative Assistant
Excel Logistics
01.2007 - 01.2008
Tax preparer/ Asst. Office Manager
H&R Block Tax Service
01.2005 - 01.2007
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