Andrea Johnson
Houston,TX
Summary
Dedicated Patient Care Coordinator with a proven track record in enhancing office efficiency and patient satisfaction at Lovett Dental. Expertise in HIPAA compliance and leadership facilitated the streamlining of appointment scheduling and insurance verification processes, leading to improved patient relations and operational workflow. A proactive approach and meticulous attention to detail consistently drive team success and uphold excellence in patient care.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Lovett Dental
Houston, TX
05.2021 - Current
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered and managed incoming calls and emails.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Interviewed patients to complete case histories and intake forms.
- Ordered and maintained supply inventory for medical office.
Dental Front Office Receptionist
Affordable Dentures & Implants
Nashville, TN
06.2020 - 05.2021
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Collected payments from patients and arranged payment schedules.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Dental Assistant /Front Desk Associate
Castle Dental, Smile Brands
Nashville, TN
02.2018 - 06.2020
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Treatment Coordinator /Dental Assistant
OP Dental
Nashville , TN
07.2007 - 02.2018
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Checked with participants throughout procedures to help alleviate anxiety.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Education
Bachelor of Arts - Healthcare Management
University of Arizona
Phoenix, AZ08-2027
Associate of Applied Science - Healthcare Management
Fortis Institute Houston North
Houston01.2023
Skills
- Inventory Management
- Patient Care Coordination
- Payment collection
- Critical thinking
- HIPAA Compliance
- Office administration
- Insurance verification
- Appointment scheduling
- Patient Relations
- Attention to detail
- Time management
- Critical thinking
- Verbal and written communication
- Decision making
- Teamwork
- Communication
- Problem solving
- Leadership
- Critical thinking
- Decision making
- Remote work
- Call Center
Contact
Houston, TX 77070
Timeline
Treatment Coordinator
Lovett Dental
05.2021 - Current
Dental Front Office Receptionist
Affordable Dentures & Implants
06.2020 - 05.2021
Dental Assistant /Front Desk Associate
Castle Dental, Smile Brands
02.2018 - 06.2020
Treatment Coordinator /Dental Assistant
OP Dental
07.2007 - 02.2018
Bachelor of Arts - Healthcare Management
University of Arizona
Associate of Applied Science - Healthcare Management
Fortis Institute Houston North
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