Andrea Johnson
JAMAICA,NY
Summary
Well qualified Manager/Supervisor, offering over seventeen (17) years of successful Business and Operational Management/Supervisor experience. Highly creative in planning and implementing strategies to maximize and guarantee effective and efficient office function. Results-focused professional, with a keen understanding of Customer service and prioritizing assignments and tasks. Analytical problem solver and critical thinker with excellent communication, presentation, and interpersonal skills, aligned with a trusted and credible rapport among staff and external vendors.
Overview
28
28
years of professional experience
Work History
Control Center Operator Lead Technician/Trainer
Bombardier Transportation / Alstom- JFK Intl. Airp
Jamaica, NY
Jun2018 - Current
- Operations Center Lead Technician.
- Automatic train Control Operator, Certified.
- SCADA Operator, Certified.
- Automatic Train Control Trainer.
- SCADA Technician and Communications Trainer.
- Adhere to Daily Service Plan to provide revenue train service levels.
- Proficient with Radio, Vehicle, and system-wide communications at AirTrain, JFK.
- Responsible for accurately communicating information to the customer (PANYNJ).
- Implement contingency plans, and diversions to strategize, during Revenue Service disruption.
- Record, review, track and analyze system delays service levels and logs.
- Oversee implementation of Occupancy and Work permits.
- Train fellow operators, in preparation of operating trains solitarily.
- Exercise continuous commitment to standards and regulatory training activities.
- Execute equipment operations safely, following regulations, policies and procedures.
- Communicate with other team members to obtain and relay accurate switching information of Vehicles.
- Observe and respond to wayside in preparation for guide-way daily maintenance.
- Manage customer expectations by clarifying needs, identifying options and recommending products and services..
OPT Liaison/Assistant Manager
Brookset Brothers/Baumann Bus Company
Oceanside, NY
05.2016 - 02.2020
- Served as key corporate representative, liaising with the NYC Department of Education in support of operational excellence.
- Led over 150 team members.
- Orchestrated general operations, including but not limited to customer care, disciplinary actions and payroll.
- Advocated contracts with Nassau/Suffolk county districts and NYC Department of Education.
- Prepared legal documents for presentation to the customers.
- Upheld office operations.
- In conjunction with the Maintenance Manager, created daily list of vehicles to be inspected to comply with customer contracts.
- Investigated/Interviewed Drivers and Assistants, when necessary, for accident review.
- Orchestrated counseling sessions and team building exercises.
Operations Supervisor
ATLANTIC EXPRESS TRANSPORTATION COMPANY
Jamaic, NY
03.2003 - 03.2016
- Managed order and aided in stable working environment for over 300 employees.
- Customer Service contact for grievances and complaints.
- Managed follow up, to ensure timely assignment completion.
- Liaison for the company with NYC Department of Education and Long Island, NY, contractors.
- Upon request, prepared presentation of legal documents.
Youth Leader
CHRIST PENTECOSTAL TEMPLE CHURCH
Jamaica, NY
01.1997 - 01.2016
- Assist young women and girls from ages 5-21 yrs old in everyday activities.
- Monitor academic status Plan and coordinate programs that catered to youth groups.
- Mentor young women and engage in progressive thinking and strategies for life.
- Provide counseling.
- Assist with program operations.
Manager/Bookkeeper
BIG R/FOOD WORLD
Jamaica, NY
01.1998 - 02.2003
- Managed front end operations of business, cashiers and small deliveries.
- Balanced accurate count of all cash and credit transactions (over $500,000 monthly)
- Managed and coordinated orders received.
- Organized and implemented daily cleaning and organization of the store which exceeded owners expectations.
Medical Assistant
JCAP Rehabilitation Center
Jamaica, NY
06.2001 - 06.2002
- Triaged patients for Doctor observation.
- Filed documents using Dewey decimal system.
- Administered injections and medication.
- Conducted Patient EKG.
- Performed Phlebotomy.
- Managed office in absence of manager.
Education
Biology
Medgar Evers college
Certified Medical Assistant -
Mandl College of Allied Health
Skills
- Certified ATC(Automatic Train Control) Operator
- Certified SCADA (Supervisory Control and Data Acquisition) Operator
- Communication
- Conflict resolution
- Counseling
- Customer Service
- Decision-making
- First Aid/CPR
- Internet
- Mentoring
- Microsoft Office
- Multitasking
- Payroll
- Power Point
- Publisher
- Team building
- Training & development
- Typing
References
Available upon request.
Timeline
OPT Liaison/Assistant Manager
Brookset Brothers/Baumann Bus Company
05.2016 - 02.2020
Operations Supervisor
ATLANTIC EXPRESS TRANSPORTATION COMPANY
03.2003 - 03.2016
Medical Assistant
JCAP Rehabilitation Center
06.2001 - 06.2002
Manager/Bookkeeper
BIG R/FOOD WORLD
01.1998 - 02.2003
Youth Leader
CHRIST PENTECOSTAL TEMPLE CHURCH
01.1997 - 01.2016
Control Center Operator Lead Technician/Trainer
Bombardier Transportation / Alstom- JFK Intl. Airp
Jun2018 - Current
Biology
Medgar Evers college
Certified Medical Assistant -
Mandl College of Allied Health