Summary
Overview
Work History
Education
Skills
Affiliations
LEADERSHIP
Timeline
Generic

Andrea Johnson

1112 Minnie St. Port Huron,MI

Summary

Dynamic Engineer Tech Analyst with a proven track record at Consumers Energy, excelling in change management and stakeholder engagement. Spearheaded initiatives that enhanced operational efficiency and resolved conflicts, while fostering collaboration across teams. Proficient in engineering documentation and committed to regulatory compliance, driving successful organizational transformations.

Overview

16
16
years of professional experience

Work History

Engineer Tech Analyst

Consumers Energy
Jackson, MI
06.2025 - Current
  • Spearheaded change management initiatives, transforming gas standards and policies for over 2,000 stakeholders.
  • Planned and executed 27 roadshows to engage and inform stakeholders throughout the change process.
  • Facilitated training sessions, equipping employees with knowledge of new manuals.
  • Collaborated with cross-functional teams to align strategies and reduce resistance.
  • Cultivated relationships with key stakeholders, enhancing overall business practices.
  • Developed detailed action plans for implementing new One Gas Manual.
  • Resolved stakeholder conflicts concerning proposed changes and implementations.
  • Compiled comprehensive reports on daily activities, successes, and challenges in Management of Change processes.

Dispatch II

Consumers Energy
Jackson, MI
02.2016 - 06.2022
  • Managed timely responses to emergencies through effective workload distribution in gas operations.
  • Delivered exceptional customer service to internal and external stakeholders, ensuring satisfaction.
  • Applied comprehensive knowledge of union working agreements across various service areas.
  • Operated ARCOS, Service Suite, SAP and Microsoft Office applications proficiently.
  • Acted as liaison among service, distribution, contractors, and MISS DIG.
  • Followed established procedures to comply with MPSC requirements and uphold safety protocols.

Materials Tracer/Closeout Team

Consumers Energy (Contractor)
Jackson, MI
12.2014 - 02.2016
  • Delivered tracing support for Supply Chain Department to enhance operational efficiency.
  • Provided customer service by updating purchase order statuses and resolving invoicing issues.
  • Collaborated with vendors to expedite shipments and maintain timely deliveries.
  • Executed process improvements and documented workflows for enhanced clarity.

Benefits Assistant/HR Coordinator

Allegiance Health
Jackson, MI
10.2009 - 10.2013
  • Produced Michigan New Hire Report, EEOC report, and Friend of the Court Health Insurance Report.
  • Generated monthly Termination Report as part of HRIS team.
  • Coordinated Employee Service Awards and Open Enrollment events.
  • Conducted weekly new staff orientation presentations for seamless onboarding.
  • Processed FMLA leaves and managed workers' compensation claims efficiently.

Education

Business Administration - Marketing and Accounting

Spring Arbor University
Spring Arbor, MI

Skills

  • Change management
  • Stakeholder engagement
  • Process improvement
  • Team collaboration
  • Conflict resolution
  • Workload distribution
  • Emergency response
  • Waste elimination
  • Root-cause analysis
  • Project planning

Affiliations

  • Lead Talent Ambassador
  • Lead for Volunteerism efforts for GE&S
  • 2024 We Are That Award recipient

LEADERSHIP

  • Spring Arbor University MICUP Student Representative
  • Served as a leader mentoring underclassman who were economically, socially, academically disadvantaged. Built relationships with other community colleges and community leaders. Helped underclassmen adjust to college life by building self-esteem, motivating, and setting long terms goals.

Timeline

Engineer Tech Analyst

Consumers Energy
06.2025 - Current

Dispatch II

Consumers Energy
02.2016 - 06.2022

Materials Tracer/Closeout Team

Consumers Energy (Contractor)
12.2014 - 02.2016

Benefits Assistant/HR Coordinator

Allegiance Health
10.2009 - 10.2013

Business Administration - Marketing and Accounting

Spring Arbor University

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