Andrea Johnson
Edmond,OK
Summary
Dynamic and detail-oriented administrative professional with a proven record of delivering efficient office support and exceptional customer service. Adept at managing daily operations, streamlining workflows, and maintaining accurate records with precision. Known for thriving in fast-paced environments, fostering positive client relationships, and consistently exceeding expectations through adaptability, organization, and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Receptionist
Chicago Family Health Center- South Chicago
03.2017 - 06.2019
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records and updated information using electronic health record (EHR) systems.
- Assisted with billing inquiries and insurance verification to streamline administrative processes.
Bank Teller
Chase Bank
04.2015 - 03.2016
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing timely and effective support.
- Operated cash register and handled cash deposits and withdrawals with precision.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Processed complex financial transactions including W-9 forms, ATM payments, and credit card advances
Supervisor
Argo Tea Cafe
08.2013 - 02.2015
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members on beverage preparation and cafe standards.
- Filled in as acting supervisor at other locations on short notice, ensuring smooth operations and consistent team performance
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
- Implemented process improvements, enhancing speed of service and customer satisfaction.
- Ensured compliance with health regulations, maintaining a clean and safe environment.
Cage Cashier
Horseshoe Casino
12.2009 - 07.2010
- Managed daily cash flow operations exceeding $200K while ensuring accuracy and compliance
- Processed complex financial transactions including W-9 forms, ATM payments, and credit card advances
- Maintained and processed safety deposit boxes for high-value customer accounts
- Balanced cash drawers daily and provided exceptional customer service in high-pressure environment
Seasonal Inventory Associate
Wis Inventory Company
09.2008 - 12.2008
- Conducted accurate inventory counts for major retailers including Target, Jewel, Express, and Walmart
- Processed warehouse inventory across multiple locations using ten-key calculator proficiency
- Collaborated effectively in team environments to complete large-scale inventory projects on schedule
Sales Representative
New York & Company
07.2007 - 01.2008
- Processed customer transactions and managed store credit card applications
- Maintained fitting rooms and provided comprehensive customer service support
- Executed overnight stock operations including merchandise replenishment and store re-organization.
Education
No Degree - Pharmacy
Olive Harvey College
Chicago, IL06-2011
No Degree - Law Program, And Honor Classes
Hirsch Metropolitan High School
Chicago, IL08-2007
High School Diploma -
Continental Academy High School
Miramar, FL01-2011
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry and spreadsheet management (Excel)
- Ten-Key Calculator
- Cash handling and point-of-sale (POS) systems
- Office equipment (multi-line phones, printers, scanners)
Technical Skills
Professional Skills
- Customer service and front-desk support
- Phone etiquette and call routing
- Appointment scheduling and calendar management
- Record keeping and document organization
- Attention to detail and accuracy
- Team collaboration and administrative support
- Compliance with company policies and procedures
Accomplishments
- Streamlined appointment scheduling, reducing patient/client wait times by 15-20%
- Implemented filing or record-keeping system that improved document retrieval speed
- Assisted with onboarding or training new staff, improving team efficiency
- Maintained 100% accuracy in data entry and record-keeping
- Balanced cash drawers daily with zero discrepancies over [time period]
- Assisted in achieving branch sales or referral goals by identifying client needs
- Processed high-volume transactions with 100% accuracy, ensuring compliance with regulations
- Trained and supervised 20 team members, improving workflow and productivity
- Managed inventory and cash handling processes with no losses or errors
- Led team to meet operational deadlines, reducing errors and improving efficiency
- Resolved customer issues on first contact, improving satisfaction scores
- Built strong client relationships, leading to repeat business or referrals
- Received [any award, recognition, or positive feedback from management]
- Conducted accurate inventory counts for multiple locations, reducing stock discrepancies
- Optimized stock organization or ordering processes to reduce waste or delays
Receptionist / Administrative Focus
Banking / Cash Handling
Supervisory / Leadership Roles
Customer Service / Client Relations
Inventory / Operations
Timeline
Receptionist
Chicago Family Health Center- South Chicago
03.2017 - 06.2019
Bank Teller
Chase Bank
04.2015 - 03.2016
Supervisor
Argo Tea Cafe
08.2013 - 02.2015
Cage Cashier
Horseshoe Casino
12.2009 - 07.2010
Seasonal Inventory Associate
Wis Inventory Company
09.2008 - 12.2008
Sales Representative
New York & Company
07.2007 - 01.2008
No Degree - Pharmacy
Olive Harvey College
No Degree - Law Program, And Honor Classes
Hirsch Metropolitan High School
High School Diploma -
Continental Academy High School