Andrea Johnson
Covington
Summary
Compassionate and dedicated Certified Peer Specialist with over 23 years of long-term recovery from substance use. Skilled in providing peer support, mentoring, and advocacy for individuals navigating recovery from addictive diseases. Strong ability to build trust, promote resilience, and empower others to achieve and maintain recovery. Committed to supporting individuals through lived experience, accountability, and strength-based approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Rose Petals Falls,LLC
Conyers, GA
03.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and well-being.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored and documented client health changes, reporting concerns promptly.
- Activities of daily living
- Mobility and transportation assisted.
- Bathing and grooming.
- Food prepping and shopping.
Care Center Specialist I
State Farm
Dunwoody, GA
06.2015 - Current
- Assist customers in filing and tracking insurance claims, ensuring a smooth claims process and timely resolution.
- Analyze customers' insurance needs and recommend appropriate coverage.
- Address billing questions and concerns, helping customers understand their payment schedules, methods, and resolving billing discrepancies.
- Stay up-to-date on insurance policy terms and industry regulations to provide customers with accurate, helpful information.
- Provide active/inactive policy status.
- Internet Support for technical support for customers using statefarm.com including: account administration, online registration & enablement, email inquiries, drive safe and save mobile technical issues, B2B support for vendors, basic statefarm.com and mobile navigational assistance.
- Provide daily care for elderly/disabled clients in home settings.
- Companionship and emotional support.
- Medication and health management.
- Documented care and communicated updates with supervisors.
- Supported mobility and safe transfers
Education
Associate of Science - Social Work
Georgia State University
Atlanta, GA12-2018
Skills
- Active Listening
- Patience
- Communication
- Case management
- Human Services
- Peer Support Facilitation
- Personal Care Assistance (bathing, grooming, dressing)
- Medication reminders
- Meal Preparation & Nutrition Support
- Companionship & Emotional Support
- Communication & Active Listening
- Patient Safety & Monitoring
Accomplishments
Keynote speaker of WAR (Women Are Rising & Unmasking Their Stories). "Women's Inner - Powerment Banquet for Addiction & Recovery."
Certification
- Certified Peer Specialist for Addictive Disease (CARES), - Georgia Council for Recovery 03/03/2026
Timeline
Caregiver
Rose Petals Falls,LLC
03.2025 - Current
Care Center Specialist I
State Farm
06.2015 - Current
Associate of Science - Social Work
Georgia State University