Andrea Jones

• Enhanced client satisfaction by providing timely and accurate information on products and services.
• Streamlined processes for efficient client communication, resulting in improved customer retention rates.
• Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
• Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
• Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

• Provide services to students that are approved through the Disability Resource Center
• Interpret verbal communication from class instructors into text
• Provide service and transcripts for meetings, classes, training sessions, and other school-related events
• Provide quality in-person live CART writing services on-site in a 1:1 or one-to-many environment, including large screen displays of captioning
• Also, submit transcripts for written versions of audio or video recordings, meetings, and conversations
• Convey the content of lectures and conversations clearly and accurately
• Report student-related concerns to the Disability Resource Center to work collaboratively with the students' academic team to ensure the students' success.

.

• Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
• Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
• Generated detailed financial reports for management review, facilitating informed decision making.
• Maintained and processed invoices, deposits, and money logs.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Established QuickBooks accounting system to reflect accurate financial records.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

• Recorded verbatim proceedings of court hearings, depositions, Workers' Compensation, and other proceedings, using a stenograph machine
• Proofread transcripts for correct spelling, grammar, and punctuation
• Identified and rectified errors, inconsistencies, or discrepancies in transcriptions through thorough proofreading and editing
• Applied specialized knowledge of deposition procedures, conventions, and protocols in the transcription of deposition hearings
• Handled exhibits, annotations, and speaker attributions specific to depositions.

• Created a team environment with dispatchers, drivers, and be able to promote a positive attitude
• Facilitated client calls and communicating with drivers
• Influenced positive employee morale and quality customer service
• Monitored and completed driver sign-in and sign-out daily
• Organized route assignments
• Monitored daily system performance
• Participated in analysis and review of operating performance.

• Provided exceptional customer service while building loyal client relationships
• Prepared tax and title documents accurately for the state the vehicle is to be registered
• Submitted all legal paperwork to the DMV
• Trained new hires on title procedures
• Processed transfer of ownership paperwork within DMV regulations
• Processed refund checks
• Interacted with customers in resolving any titling issues
• Maintained DMV bundle reconciliations
• Processed and completed sale and title work for auction/wholesale sales
• Verified that funds have been collected and the correct lien holder paid off before processing title applications
• Compiled and maintained a complete list of all outstanding title work
• Partnered with hiring managers to determine staffing needs
• Screened resumes
• Performed in-person and phone interviews with candidates for additional title clerk positions.

• Contacted insurance companies or businesses to collect outstanding debts
• Negotiated payment plans and settlements with debtors
• Answered customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
• Maximized customer operational performance by providing help desk resources and technical advice
• Made new hires feel comfortable with the company, transitioning them from a new hire to a valued part of the family
• Prepared onboarding kits
• Evaluated performance appraisals for new employees
• Maintained accurate and up-to-date records of all collection activities
• Followed legal requirements and company policies when pursuing collections
• Used effective communication and negotiation skills to resolve payment issues
• Provided excellent customer service while handling sensitive financial matters.