Andrea Jones
Andover,MN
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Operations Director with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Optum Financial
Eden Prairie, MN
03.2020 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Manager of Operations
Optum Financial
Eden Prairie, MN
04.2011 - 03.2020
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Prepared reports summarizing operational results against established goals and objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
Account Manager
Optum Financial
Eden Prairie, MN
09.2008 - 04.2011
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Built and maintained productive relationships with customers and internal partners.
- Presented product features and advantages to potential customers during sales meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Renewed existing accounts by cementing trusting relationships with customers.
Education
Bachelor of Science - Business Administration And Management
UW Stout
Menomonie, WI05-2002
Skills
- Strategic Planning
- Operations Oversight
- Process Improvement
- Process Improvements
- Operational Efficiency
- KPI Tracking
- Data Management
- Employee Development
- Performance Improvement
- Customer Service
Certification
- Green Belt Certification
- Six Sigma Lean Training
References
References available upon request.
Timeline
Director of Operations
Optum Financial
03.2020 - Current
Manager of Operations
Optum Financial
04.2011 - 03.2020
Account Manager
Optum Financial
09.2008 - 04.2011
Bachelor of Science - Business Administration And Management
UW Stout