Andrea Jones
Monroe,LA
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
11
11
years of professional experience
Work History
Home Daycare Provider
Self Employed Services
Monroe, LA
07.2020 - Current
- Evaluated supplies inventory regularly ensuring adequate resources are available at all times.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Technical Support Rep
SparkLight
Remote, Remote
11.2019 - 06.2020
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone support.
- Handled customer service issues by providing guidance or escalating for advanced support.
Manager, Shift
Arbys
Monroe, LA
10.2015 - 05.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
MERS Operation Specialist
JP Morgan Chase
Monroe, LA
07.2013 - 03.2014
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Performed quality control checks on scanned images prior to release into document management system.
- Resolved discrepancies between physical files and electronic records within the system.
Education
3 Years of College or a Technical or Vocational School - Business Administration
Capella University
08.2019
High School Diploma - General High School Curriculum
Richwood High School
05.2003
Skills
- User Support
- Customer Service
- Application support
- Information Protection
- Hardware diagnostics
- Technical Support
- Product Troubleshooting
- MS Office proficiency
- Training abilities
- Call Center Operations
- Workflow Management
- Archiving skills
- Workflow Coordination
- Document Management
- Policy Enforcement
- Recordkeeping skills
- Word Processing
- Verifying data accuracy
- Meticulous attention to detail
- Certified in 10-key
References
References available upon request.
Timeline
Home Daycare Provider
Self Employed Services
07.2020 - Current
Technical Support Rep
SparkLight
11.2019 - 06.2020
Manager, Shift
Arbys
10.2015 - 05.2019
MERS Operation Specialist
JP Morgan Chase
07.2013 - 03.2014
3 Years of College or a Technical or Vocational School - Business Administration
Capella University
High School Diploma - General High School Curriculum
Richwood High School