Andrea Jones
Oxford,NC
Summary
Dynamic and adaptable professional with experience at Moretz Manor, excelling in emotional support and patient care. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Fast learner with strong social skills, committed to fostering trust and delivering exceptional service while maintaining confidentiality and safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Moretz Manor
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Class A CDL Driver
Western Express Trucking
04.2022 - 07.2023
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
Truck Driver
Schneider
12.2021 - 03.2022
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
Shopper
Instacart
02.2021 - 03.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Food Lion to Go Associate
Food Lion
02.2021 - 03.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Janitor
Hartley Enterprises
03.2019 - 02.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Cashier
McDonald's
01.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Diploma
J.F. Webb High School
Oxford, NC06.2017
Skills
- Fast learner
- Social skills development
- Goal setting
Certification
- Commercial driver’s license: 160 driving academy Training - December 2021
- Culinary arts certificate: Vance Granville community college Training - 2019
Timeline
Direct Care Worker
Moretz Manor
01.2024 - Current
Class A CDL Driver
Western Express Trucking
04.2022 - 07.2023
Truck Driver
Schneider
12.2021 - 03.2022
Shopper
Instacart
02.2021 - 03.2022
Food Lion to Go Associate
Food Lion
02.2021 - 03.2022
Janitor
Hartley Enterprises
03.2019 - 02.2020
Cashier
McDonald's
01.2016 - 12.2017
Diploma
J.F. Webb High School
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