ANDREA JONES
Houston
Summary
Experienced technology professional with a focus on application analysis and improvement. Collaborative team player with strong problem-solving skills and a reputation for reliability.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Epic Business Analyst
Harris Health Systems
01.2024 - Current
- Serve as a liaison between clinical/business stakeholders and the IT department.
- Analyze workflows, gather requirements, and configure Epic modules to meet operational needs.
- Provide ongoing support, troubleshooting, and optimization of Epic applications.
- Collaborate with cross-functional teams to implement system enhancements and upgrades.
- Ensure compliance with healthcare regulations and internal policies.
- Participate in on-call rotations and be available for after-hours support as needed.
- Perform workflow rounding onsite once a month.
- Perform system testing and validation for minor releases, upgrades, implementation and service request.
Application Analyst
SSM Health
08.2021 - 12.2023
- Analyze and document business requirements and workflows.
- Configure and maintain application systems to meet user needs.
- Troubleshoot and resolve application issues and errors.
- Collaborate with stakeholders to ensure optimal system performance and user satisfaction.
- Participate in testing, training, and go-live support for new implementations or upgrades.
- Provide on-call support as needed for Revenue Cycle.
Training Analyst
SSM Health
01.2021 - 08.2021
- Identified current training gaps to develop new training materials for Cadence and Prelude.
- Worked across applications with the Build workgroup to help colleagues with knowledge sharing of Epic training environments for MST Rebuild and new projects for Cadence, Prelude and Grand Central.
- Volunteer on multiple projects such as the communication workgroup to perform a gap analysis and improve the process for IHT and Operations.
- Mentored colleagues who were new to managing the Epic training environments with building in MST.
- Assisted in virtual training for new and ongoing projects by offering either one on one support or virtual classroom training to end users.
- Offered mentorship and support with the Transfer Center, Dorothy Comfort and newly acquired hospitals or clinics to colleagues in training environment build and curriculum design.
- Created tip sheets and KB Articles.
- Worked Service Now Tickets for training for Cadence, Prelude and Referrals.
Certified Principal Trainer Consultant
Med Source
09.2020 - 01.2021
- Planned, organized, and developed training materials that meet specific needs of Cadence and Prelude Epic Applications for Community Connect implementations.
- Design, build, test and validate ongoing support of Epic training environments for Cadence and Prelude.
- Worked across application teams and operational subject matter experts to accomplish project implementation goals.
- Credentialed 5 credential trainers for in-person and virtual end user training for Cadence and HIM.
Epic Principal Trainer
Common Spirit Health
01.2014 - 09.2020
- Designed and delivered technical training to groups with various job roles (In- person and virtual).
- Assisted in Developing a credentialing program for Principal Trainers to use in each division.
- Responsible for building and maintaining the master training environments for Cadence to include Referrals and Registration.
- Design and write training materials including workflows, tip sheets and quick start guides.
- Complete Service Desk request regarding specific training or application via email, phone call or using Bomgar to remote in to end user’s workspace.
- Successfully created team building initiatives that serviced HIT and operations coming together in Rounding events.
- Cross credentialed CTs in Texas and Tennessee division.
- Help lead validation and workflow sessions.
Education
AAS -
Houston Community College
01.2024
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- Workflow Analysis
- Gap analysis
- Systems analysis
- Technical writing
- Needs assessments
- Analytical thinking
- Workflow optimization
Certification
- Cadence, Epic - 2017-Current
- GrandCentral, Epic - 2019-Current
- Patient Access, Epic - 2019- Current
Timeline
Epic Business Analyst
Harris Health Systems
01.2024 - Current
Application Analyst
SSM Health
08.2021 - 12.2023
Training Analyst
SSM Health
01.2021 - 08.2021
Certified Principal Trainer Consultant
Med Source
09.2020 - 01.2021
Epic Principal Trainer
Common Spirit Health
01.2014 - 09.2020
AAS -
Houston Community College
Similar Profiles
ANGELICA LUNAANGELICA LUNA
Medical Lab Assistant at Harris Health SystemsMedical Lab Assistant at Harris Health Systems
Annette Howard-BayneAnnette Howard-Bayne
Senior Patient Liaison at Harris Health SystemsSenior Patient Liaison at Harris Health Systems
KARINA LISSETH ESCOBEDOKARINA LISSETH ESCOBEDO
Community Health Worker II at Harris Health SystemsCommunity Health Worker II at Harris Health Systems
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision