Andrea Jordan
Atlanta,GA
Summary
Dynamic Implementation Manager at Crane Worldwide Logistics with a proven track record in project management and stakeholder collaboration. Expert in issue resolution and operations management, successfully delivering software implementations on time. Adept at building strong client relationships, ensuring satisfaction, and driving business growth through effective planning and execution.
Overview
24
24
years of professional experience
Work History
Implementation Manager
Crane Worldwide Logistics
Atlanta, Georgia
07.2025 - Current
- Collaborated with stakeholders to define project scope and objectives.
- Managed project timelines and ensured adherence to deadlines.
- Conducted regular status meetings with team members and management.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance.
Sr. Account Executive
LST Group
09.2024 - 06.2025
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making, and strategic planning.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients, and addressing their needs promptly.
- Cold-called prospects to explain partnership benefits, representing company values.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Networked at events and prospected for new customers with diverse strategies.
Shipping and Receiving Manager
IMETCO
03.2024 - 09.2024
- Coordinated the scheduling of deliveries with customers and vendors.
- Ensured that all customer orders were processed correctly and shipped on time.
- Organized storage areas within the warehouse for easy access to products when needed.
- Negotiated shipping rates with suppliers to reduce overall transportation costs.
- Coordinated with carriers to ensure timely delivery of goods.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Planned routes for drivers according to budget constraints and delivery deadlines.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
SR. ACCOUNT MANAGER
Prosponsive Logistics
06.2021 - 03.2024
- Provided training and mentorship to junior staff members on best practices in sales techniques, customer service, and account management
- Utilized CRM software to track client interactions, manage leads, coordinate events, and monitor progress against goals
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Developed and managed relationships with key stakeholders to ensure client satisfaction
- Resolved complex customer issues quickly using effective problem-solving skills
- Monitored competitor activity in order to stay ahead of industry trends.
OPERATIONS MANAGER
Ceva Logistics
01.2021 - 06.2021
- Worked with over 20 accounts daily
- Major accounts: Amazon, Ecolab, Target, Kate Spade, Go Puff, Costco, Wal-Mart
- Responsible for all on-time delivery
- Operational primary function is over all domestic and import freight entering and exiting the warehouse
- Atlanta warehouse is one of the largest in the US
- Managed drivers, customer service, warehouse employees, domestic inbound and outbound employees
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency.
OPERATION SUPPORT MANAGER
Landair Transportation
11.2019 - 11.2020
- Worked with 12 accounts daily: Target, Delta, Ecolab, Colgate, Multiple Stronghaven accounts
- Operational budget of over $10 million in these accounts
- Primary account focus was Delta (almost a $3-$4 million dollar account)
- Worked on start-up accounts (primary focus Target)
- Worked with AS400 system as well as others specific to Delta's account.
ACCOUNT MANAGER
J.B. Hunt Transport, Inc
01.2018 - 11.2019
- Manage transportation logistics operation for Mission Foods
- Responsible for annual operating budget of over $10 million
- Oversee 30 commercial truck drivers
- Led active execution through distribution network in compliance with service delivery and regulatory compliance standards
- Accountable for all customer freight needs across the region
- Built accounts from the ground-up (Madison, GA-Central Garden & Pet).
OPERATIONS SUPERVISOR
JB Hunt DCS
12.2014 - 12.2017
- Manage transportation logistics operation for Target Corporation
- Oversee 37 commercial truck drivers
- Led supply chain logistics execution for over 40 retail stores from Distribution Center
- Accountable for reverse logistics processes and ensuring safety culture resonating throughout.
OPERATIONS SUPERVISOR
United Parcel Service, UPS
01.2002 - 11.2014
- Managed daily logistics processes to include warehouse staff operations
- Oversee over 25 commercial truck drivers and over 16 warehouse personnel
- OSHA Certified as Hazardous Materials Training for division
- Division trainer for new management employees.
Education
BACHELOR OF ARTS (BA) IN STRATEGIC BUSINESS COMMUNICATIONS -
University of Southern Mississippi
Hattiesburg, MS05-2003
Skills
- Issue resolution
- Strong lead development skills
- Business development
- Territory management
- Conflict resolution
- Planning
- TMS
- Salesforce
- AS 400
- Team management
- Client relationship management
- Operations management
- Project management
- Stakeholder collaboration
- Customer support
- Timeline management
- Problem-solving
Affiliations
- • Member of the CSCMP
• Member of the ALC
Awards
- The Marque Who's Who of Business Professionals-2023
- Biltmore Who's Who of Business Professionals-2010
Timeline
Implementation Manager
Crane Worldwide Logistics
07.2025 - Current
Sr. Account Executive
LST Group
09.2024 - 06.2025
Shipping and Receiving Manager
IMETCO
03.2024 - 09.2024
SR. ACCOUNT MANAGER
Prosponsive Logistics
06.2021 - 03.2024
OPERATIONS MANAGER
Ceva Logistics
01.2021 - 06.2021
OPERATION SUPPORT MANAGER
Landair Transportation
11.2019 - 11.2020
ACCOUNT MANAGER
J.B. Hunt Transport, Inc
01.2018 - 11.2019
OPERATIONS SUPERVISOR
JB Hunt DCS
12.2014 - 12.2017
OPERATIONS SUPERVISOR
United Parcel Service, UPS
01.2002 - 11.2014
BACHELOR OF ARTS (BA) IN STRATEGIC BUSINESS COMMUNICATIONS -
University of Southern Mississippi