Andrea Joseph
SKOKIE,IL
Overview
7
7
years of professional experience
Work History
Medical Assistant
Glen Med Associates
01.2023 - 08.2023
- Coordinated patient flow and managed scheduling to optimize clinic efficiency, enhancing patient care delivery.
- Conducted comprehensive patient assessments, including vital sign monitoring and medical history collection, ensuring accurate data for clinical decision-making.
- Executed laboratory procedures, including blood draws and urinalysis, maintaining compliance with health regulations and quality standards.
- Managed the setup and monitoring of EKGs, demonstrating attention to detail and adherence to protocols.
- Administered immunizations per physician directives, ensuring timely and safe patient care.
- Oversaw inventory management for medical supplies, including forecasting needs and placing orders, contributing to operational efficiency.
Lead Medical Scribe/Assistant and BrainCheck Tech
Brain and Spine Center AZ
01.2021 - 06.2023
- Led documentation processes for patient care, ensuring accurate and comprehensive medical records to support clinical decision-making and streamline operations.
- Facilitated patient appointments, producing detailed narrative accounts of encounters while maintaining high standards of accuracy and compliance.
- Analyzed outpatient records to identify diagnoses and procedures, enhancing the clarity and efficiency of patient care documentation.
- Selected appropriate ICD-10 and CPT codes, contributing to accurate billing and reimbursement processes.
- Achieved advanced proficiency in EClinicalWorks records management software, enhancing team efficiency and data integrity.
- Conducted interviews and evaluations of job applicants, providing targeted training to new hires, fostering team development and performance.
- Coordinated patient assessments, including vital signs and history collection, to ensure a seamless flow of information for clinical teams.
- Administered neuropsychological testing and BrainCheck assessments, improving patient outcomes through thorough evaluation processes.
- Spearheaded the implementation of a successful healthcare program focused on professionalism, quality of care, and patient satisfaction, resulting in enhanced service delivery.
Associate Banker/Teller
JPMorgan Chase
02.2018 - 02.2021
- Managed customer inquiries regarding account balances, transaction history, and service fees, ensuring timely resolutions and enhancing overall customer satisfaction through effective stakeholder communication.
- Educated customers on banking services, including website and mobile app usage, to drive user engagement and improve digital service adoption.
- Oversaw the execution of high-volume monetary transactions, employing both manual and automated processes to ensure accuracy and operational efficiency within set deadlines.
- Developed strong customer relationships by conducting needs assessments and optimizing sales opportunities, resulting in improved service delivery and increased client retention metrics.
- Identified and coordinated referrals to appropriate representatives or departments for cross-selling and service enhancement, effectively managing interdepartmental communication and workflow.
- Ensured compliance with security protocols while handling and verifying bank client transactions and armored car deliveries, demonstrating risk management and attention to detail.
Sales Associate
LensCrafters
01.2017 - 01.2018
- Led sales initiatives by driving cross-functional collaboration with team members to enhance customer engagement and satisfaction, consistently achieving sales targets.
- Managed inventory control projects, overseeing stock assessments and coordinating with suppliers to ensure optimal product availability aligned with sales goals.
- Collaborated with marketing and operations teams to plan and execute promotional campaigns, effectively leading project timelines and resource allocation to maximize impact.
- Analyzed sales performance metrics and customer feedback to identify trends, informing strategic adjustments and optimizing project outcomes.
- Directed training programs for new associates, fostering cross-functional collaboration and equipping team members with effective sales techniques and customer relationship skills.
- Implemented visual merchandising projects, enhancing product visibility and creating an inviting shopping environment, aligning with brand standards and driving revenue growth.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2023
Associate of Arts -
Glendale Community College
Glendale, AZ05-2020
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2017
Skills
- Project Planning and Development
- Client Relations
- Advanced Problem Solving
- Cross-Functional Collaboration
- Healthcare Management
- Computer Skills: Microsoft Word, Excel, PowerPoint, Illustrator
- Team Leadership
Extracirriculars
Assyrian Student Association at Arizona State University
Founder and President
2022-2023
- Spearheaded, established, and led the Assyrian Student Association, developing its mission, vision, and strategic goals to foster community engagement and cultural awareness on campus.
- Coordinated and executed events, workshops, and cultural programs, managing project timelines, budgets, and resources to ensure successful implementation and high participant engagement.
- Built and maintained relationships with university administration, student organizations, and community leaders to promote collaboration and support for association initiatives.
- Facilitated meetings and discussions to gather feedback and drive decision-making, enhancing member involvement and addressing community needs effectively.
- Developed marketing strategies to increase awareness of the association, utilizing social media and campus outreach to boost membership and participation.
- Mentored and trained new members in leadership and organizational skills, promoting a sustainable model for future association activities.
Languages
English
Assyrian
Timeline
Medical Assistant
Glen Med Associates
01.2023 - 08.2023
Lead Medical Scribe/Assistant and BrainCheck Tech
Brain and Spine Center AZ
01.2021 - 06.2023
Associate Banker/Teller
JPMorgan Chase
02.2018 - 02.2021
Sales Associate
LensCrafters
01.2017 - 01.2018
Bachelor of Science - Psychology
Arizona State University
Associate of Arts -
Glendale Community College
High School Diploma -
Mountain Ridge High School
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