Andrea Joseph
New Orleans,LA
Summary
Compassionate Social Worker seeking new opportunities to leverage extensive case management experience. Skilled in developing personalized care plans and advocating for clients' needs. Demonstrated ability to effectively communicate and collaborate with multidisciplinary teams.
Overview
6
6
years of professional experience
Work History
Social Worker Case Manager
Eliot Community Social Services
08.2024 - 10.2024
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
Substitute Teacher
Cyfair ISD
11.2021 - 10.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Child Protection Investigator
Texas of the Department of Protective Services
02.2023 - 06.2023
- Supported colleagues during high-stress situations, contributing to a cohesive work environment focused on protecting children''s wellbeing.
- Increased efficiency in case management by utilizing technology tools for data collection, analysis, and reporting.
- Maintained confidentiality throughout the investigative process, respecting the privacy rights of children and their families.
- Strengthened communication among stakeholders by maintaining detailed documentation and sharing pertinent information within legal boundaries.
- Evaluated complex situations involving multiple risk factors with accuracy while balancing urgency against potential harm.
- Demonstrated empathy towards families facing challenging circumstances while remaining objective during investigations.
Teacher
First Line Schools
08.2019 - 11.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Residential Direct Counselor
Raintree Family Services
05.2018 - 06.2019
- Responsible caring for monitoring, and positively engaging with residents.
- Worked cooperatively with staff to maintain the operation of the agency group home and supervising program participants.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN03-2026
Skills
- Assessment and evaluation
- Self-care strategies
- Child welfare expertise
- Motivational interviewing
- Behavioral health
- Client needs assessments
- Written and verbal communication
- Interviewing skills
- CPR/AED
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Active listening
Timeline
Social Worker Case Manager
Eliot Community Social Services
08.2024 - 10.2024
Child Protection Investigator
Texas of the Department of Protective Services
02.2023 - 06.2023
Substitute Teacher
Cyfair ISD
11.2021 - 10.2024
Teacher
First Line Schools
08.2019 - 11.2021
Residential Direct Counselor
Raintree Family Services
05.2018 - 06.2019
Master of Arts - Social Work
Walden University
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