Andrea Juarez
Flower Mound,TX
Summary
Dynamic customer service professional committed to enhancing customer satisfaction through superior support. Demonstrated expertise in resolving issues with exceptional interpersonal skills, resulting in positive outcomes within fast-paced environments. Recognized for maintaining high standards of work quality and efficiency under pressure, showcasing adaptability and responsiveness. Core competencies include effective multitasking and time management, ensuring each customer interaction is positive and memorable.
Overview
3
3
years of professional experience
Work History
Little Joe's Farmstead
Server Team Member
Argyle, TX
10.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Mi Dia From Scratch
Server/Bartender
Flower Mound, TX
07.2023 - Current
- Assisted in setting up tables for guests, including placing tablecloths, napkins, silverware, condiments, and other necessary items.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Participated in team meetings discussing new menu items or changes in existing recipes and dishes.
Underdogs Burgers and Brews
Server
Flower Mound, TX
06.2022 - Current
- Resolved customer complaints in a professional manner while adhering to company policies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
The Tavern at Lakeside
Server
Flower Mound, TX
12.2022 - 06.2023
- Trained new employees on restaurant procedures and plating techniques.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX03-2022
Skills
- Organization
- Supervision and leadership
- Excellent communication
- Customer service
- Active listening
- Decision-making
- Customer relations
- Multitasking
- Memory retention
- Up-selling techniques
Timeline
Little Joe's Farmstead
Server Team Member
10.2024 - Current
Mi Dia From Scratch
Server/Bartender
07.2023 - Current
The Tavern at Lakeside
Server
12.2022 - 06.2023
Underdogs Burgers and Brews
Server
06.2022 - Current
High School Diploma -
Flower Mound High School