Andrea Judd
Springfield,OR
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
Work History
Claims & Returns Specialist
Mountain Rose Herbs
12.2017 - Current
- Documented returned product details in Excel and inventory tracking system.
- Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
- Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items, following FDA protocols.
- Accurately logging all customer quality concerns or adverse reactions, for the Quality Control team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Hairstylist & Salon Assistant Manager
Self Employed Services
02.1997 - 08.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Designed and promoted the Salon's website.
- Kept work areas, tools, and equipment clean and properly sanitized, following all state board rules and regulations.
Education
High School Diploma -
Greenway High School
Phoenix, AZCosmetology - Cosmetology
Phoenix Academy of Beauty
GlendaleSkills
- Teamwork and Collaboration
- Staff Training
- Quality Control
- Live chat support
- Recordkeeping strengths
- Account updating
- Research
- Proofreading
- Credit adjustments
- Customer Service
- Active Listening
- Problem Resolution
- Computer Proficiency
- Professional telephone demeanor
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Data Entry
Timeline
Claims & Returns Specialist
Mountain Rose Herbs
12.2017 - Current
Hairstylist & Salon Assistant Manager
Self Employed Services
02.1997 - 08.2016
High School Diploma -
Greenway High School
Cosmetology - Cosmetology
Phoenix Academy of Beauty
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