Summary
Work History
Education
Skills
Timeline
Generic

Andrea Juneau

Howard Lake

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets and moving merchandise with equipment such as forklifts. Offering punctual and reliable nature.

Work History

Benefits-Service Coordinator

WEX
  • Problem solved, analyzed, and researched client requests with internal and external stakeholders
  • Cultivated impactful relationships with clients drove business development by delivering product knowledge
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs
  • Kept accurate records of customer interactions to be used for training, quality assurance, and future reference
  • Used CRM to research, record, and respond to client requests
  • Attended ongoing and professional development opportunities to become a product expert
  • Ensured privacy according to HIPPA guidelines
  • Drove customer satisfaction by solving cases while professionally engaging expertise in a customer service centric hand-off from another team
  • Recommended process changes and administrative procedure updates
  • Responsible for having knowledge of benefit accounts I.E
  • HSA, FSA, HRA, Commuter plans and Dependent Care plans
  • Met and exceeded call time requirements and ensured the client had everything in a timely manner
  • Which resulted in quarterly bonuses
  • Provided support to clients and partners communicating through phone and email
  • Worked as an extension of our clients HR team being their source of knowledge of plans
  • Supplied a hands-on approach with clients walking them through administrative tasks according to plans as well as how to complete imports of Demographic, Enrollment and Contribution files that would be placed in participant accounts
  • Handled import errors and advised corrections
  • Provided admin portal navigation to clients and gave a walkthrough on how to complete daily weekly admin tasks I.E creating profiles for new hires
  • Educated clients on claim denials, eligible expenses
  • Advised on plan structures and plan renewal processes
  • Simplified benefits administration with empathic above and beyond service to clients and brokers via phone
  • Strong conflict resolution skills
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Patient Care Coordinator - Retention Specialist

Pain Pro
  • Educated patients on why the DME supplies would be beneficial and fit their needs as well as promote the product to create more sales
  • Worked directly with insurance companies to verify eligibility for the product
  • For instance, providing DME coding, getting deductibles, and co-pay coinsurance as well as financial information
  • Strived to succeed company goals in sales and performance, which would result in biweekly bonuses
  • Retained consumer memberships through utilization of sales tools and techniques
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Assisted the compliance officer with her daily tasks to make sure we were following Medicare guidelines and company standards
  • Reached out to our patients’ doctors and clinics to get any missing information in regards to a signed prescription and supporting medical records
  • Organized with patients answering questions regarding DME supplies such as product training and insurance coverage questions
  • Created sales orders for patients and recorded weekly sales
  • Entered new patients and Doctors in to our system creating profiles
  • Recording and updating personal and financial information
  • Day to day operational office setting duties
  • I.E
  • Sorting mail, sending mail, shipping with UPS, created daily Medicare reports, coordinated calls accordingly, recorded phone messages, and took inventory
  • Determined eligibility by verifying client information by cross referencing medical records as well as insurance policies
  • Maintained HIPPA compliance procedures and patient confidentiality
  • Coordinated retention policies and followed up with patients for denials regarding DME supplies (medical bracing)
  • Evaluating the quality of all services and identifying areas that need improvements
  • Ability to remain calm and professional in stressful situations.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Order Processor

Arkray
  • Verified delivery locations and created shipping labels for packaging of Medical Device equipment
  • Coordinated with freight carriers that would deliver to hospitals, clinics, 3rd party distributors, and patients directly
  • Collaborated with coworkers to meet and exceed annual goals and maintain an exceptionally low error rating
  • Determined all product requirements and prepared proper paperwork
  • Managed inventory and identified correct product for shipping
  • Trained employees to function at an optimal level
  • Processed orders by entering the information into the system
  • Evaluated all completed orders to maintain accuracy and prepared documents for all inventory levels as well as replaced replenishment requirements
  • Review daily shipment log
  • Create shipping paperwork for outbound deliveries
  • Track shipments and update master list
  • Handle any issues or discrepancies with shipments
  • Communicate delivery updates with team
  • Monitor inventory and order more supplies when necessary
  • Receive, prioritise, process and identify incoming orders according to the sales policy and customer requirements
  • Data entry experience
  • Excellent communication and organizational skills
  • Proven ability to multitask and handle pressure in a fast-paced environment.
  • Processed customer orders in line with established policies and procedures.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Generated invoices and shipping labels to properly bill and ship customer orders.

Certified Nursing Assistant

Westwood PLace
  • Displayed strong clinical skills in assessing vital signs, performing glucose checks, and providing pre- and post-operative care
  • Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
  • Ensured the accurate, timely flow of information by maintaining patient chart records and updating healthcare team on patients’ status or changes
  • Complied with HIPAA standards in all patient documentation and interactions
  • Preserve patient dignity and minimize discomfort while carrying out duties
  • Collect information about treatment plans from nursing professionals and physicians
  • Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
  • Keep track of residents' food and drink habits to ensure they receive adequate nutrients
  • Maintained documentation for each resident to reflect their medications, needs and conditions
  • Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
  • Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
  • Fast and adaptive problem-solving abilities
  • Excellent interpersonal skills, including customer service, patience, empathy and compassion.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Certificate - CNA

Hennepin Technical College
Minneapolis, MN
12.2012

High School Diploma -

Blue Sky Charter School
05.2012

Skills

  • Attention to Detail
  • Customer Service
  • Problem Solver
  • Quality Inspection
  • Strong Communication and Listening Skills
  • Picking Orders
  • Materials Inspection
  • Order Processing
  • Documentation and Reporting

Timeline

Benefits-Service Coordinator

WEX

Patient Care Coordinator - Retention Specialist

Pain Pro

Order Processor

Arkray

Certified Nursing Assistant

Westwood PLace

Certificate - CNA

Hennepin Technical College

High School Diploma -

Blue Sky Charter School

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Andrea Juneau