ANDREA K. BROWN
MADISON,WI
Summary
I am an experienced business professional with over 25 years of customer-facing experience across the insurance, property management, and home building industries. I bring a wide range of interpersonal skills, enabling me to collaborate effectively with diverse personalities. With a keen eye for detail and exceptional organizational abilities, I am skilled at managing multiple tasks and prioritizing efficiently. I am committed to achieving goals and driving success.
Overview
15
15
years of professional experience
Work History
Division Office Manager / Home Starts and Closing Coordinator
William Ryan Homes
03.2022 - 09.2024
- Oversee the day-to-day responsibilities of office staff and design coordinators
- Onboard and offboard employees, train and mentor employees
- Lead staff and construction meetings to ensure customer files move through the process as committed
- Create build schedules for new homes while continuously improving cycle times with a high degree of accuracy
- Perform audits on architectural plans and lot surveys, assume responsibility for accuracy in sales contracts, interior design contracts, closing documents and home warranties
- Interact with customers, realtors, attorneys, title companies and mortgage lenders to ensure a pleasant and professional experience
- Coordinate and prepare closings from the seller side of the transaction by ordering Title Commitments, preparing seller's statements, reviewing settlement statements, closing disclosures and ALTA statements, and other related documents for accuracy
- Coordinate land lot purchases with seller and title company
- Oversee Homeowner Associations and develop annual budgets for William Ryan Homes communities
Property Manager
Evans Properties
04.2016 - 03.2022
- Establish rapport and consistently communicate with property owners, contractors, and tenants
- Prepare written documentation including legal correspondence and lease documents
- Manage daily operations of marketing and advertising single and multi-family homes
- Uphold continuing education and compliance with landlord and tenant laws
- Perform research on market trends to set fair rent
- Process tenant applications, involving background and credit checks, income, and prior housing verification
- Address maintenance and repairs, assess severity of tenant emergencies and act to remedy
- Conduct property inspections
Casualty Claim Adjuster
American Family Insurance
04.2011 - 11.2020
- Manage auto and homeowner liability claim inventory
- Establish rapport with internal and external customers, team members, and business partners
- Some experience resolving fatality and injury claims
- Secure factual evidence for auto and homeowner liability claim investigations
- Investigate, analyze, and evaluate information to formulate an opinion on liability
- Interpret claim history and policy coverages by reviewing specific policy language
- Negotiate and settle claims in accordance with company expectations
- Lead new hire training sessions and provide mentoring as necessary
Customer Care Center Representative
American Family Insurance
04.2012 - 03.2013
- Manage claim inventory
- Assist a variety of customers with claim reporting
- Clearly explain the claim process to customers
- Determine complexity of claim and route to appropriate area for proper handling
- Mentor new care center representatives
Credit Response Specialist
American Family Insurance
06.2009 - 04.2011
- Manage customer emotions regarding sensitive credit issues
- Identify, investigate and research credit related issues while maintaining customer confidentiality
- Provide expert level written and oral responses to credit inquiries
- Trouble shoot and detect system errors
- Review, analyze and respond to written correspondence received from customers
- Train and mentor new credit response unit representatives
Education
Bachelor of Business Administration and Management -
Cardinal Stritch University
Madison, WI05.2015
Skills
- Commitment to outstanding customer service
- Demonstrate professionalism in interactions
- Expertise in cultivating professional relationships
- Strong written and oral communications
- Highly driven and organized
- Confident and decisive
- Proficient with Microsoft Office
- Ability to quickly learn processes and systems
- Adept at coaching others
Timeline
Division Office Manager / Home Starts and Closing Coordinator
William Ryan Homes
03.2022 - 09.2024
Property Manager
Evans Properties
04.2016 - 03.2022
Customer Care Center Representative
American Family Insurance
04.2012 - 03.2013
Casualty Claim Adjuster
American Family Insurance
04.2011 - 11.2020
Credit Response Specialist
American Family Insurance
06.2009 - 04.2011
Bachelor of Business Administration and Management -
Cardinal Stritch University
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