Andrea Keele
Grand Junction,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Small Business Owner
Black Lotus Apothecary
03.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Retail Sales Associate
AAFES Exchange
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations.
Retail Sales Associate
AAFES Exchange
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Associate
HIC Surf
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Box Office Associate
Leeward Community College
- Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Greeted over 100 customers per event and determined best approach to provide optimal service.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
Education
Associate of Arts - Graphic Design
Leeward Community College
Pearl City, HIHigh School Diploma -
Kapolei High School
Kapolei, HI06.2006
Skills
- Complaint Management
- Customer Engagement
- Security Practices
- Team Leadership
- Attention to Detail
- Customer Service
Timeline
Small Business Owner
Black Lotus Apothecary
03.2022 - Current
Retail Sales Associate
AAFES Exchange
Retail Sales Associate
AAFES Exchange
Retail Sales Associate
HIC Surf
Box Office Associate
Leeward Community College
Associate of Arts - Graphic Design
Leeward Community College
High School Diploma -
Kapolei High School
Similar Profiles
Kamilah TerryKamilah Terry
Massage Practitioner at Black Lotus MassageMassage Practitioner at Black Lotus Massage
Chun Hoo ChokChun Hoo Chok
Senior Project Manager at Black Lotus Development Sdn BhdSenior Project Manager at Black Lotus Development Sdn Bhd
Grayson SillersGrayson Sillers
Sales Representative at The Handlebar Barbershop & ApothecarySales Representative at The Handlebar Barbershop & Apothecary