Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Keele

Grand Junction,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Small Business Owner

Black Lotus Apothecary
03.2022 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Retail Sales Associate

AAFES Exchange
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed efficient cash register operations.

Retail Sales Associate

AAFES Exchange
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.

Retail Sales Associate

HIC Surf
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Answered questions about store policies and addressed customer concerns.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Box Office Associate

Leeward Community College
  • Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
  • Greeted over 100 customers per event and determined best approach to provide optimal service.
  • Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.

Education

Associate of Arts - Graphic Design

Leeward Community College
Pearl City, HI

High School Diploma -

Kapolei High School
Kapolei, HI
06.2006

Skills

  • Complaint Management
  • Customer Engagement
  • Security Practices
  • Team Leadership
  • Attention to Detail
  • Customer Service

Timeline

Small Business Owner

Black Lotus Apothecary
03.2022 - Current

Retail Sales Associate

AAFES Exchange

Retail Sales Associate

AAFES Exchange

Retail Sales Associate

HIC Surf

Box Office Associate

Leeward Community College

Associate of Arts - Graphic Design

Leeward Community College

High School Diploma -

Kapolei High School
Andrea Keele