Andrea Keeling
Leawood
Summary
With over 9 years of experience, I possess strong administrative, project management, and customer service skills. Expertise in building operations and facility management ensures responsiveness to client needs.
Overview
11
11
years of professional experience
Work History
Administrative Specialist/Project Management Coordinator
General Services Administration, GSA
08.2021 - Current
- Provide Building Support by responding to building services and access requests
- Use multiple automated systems to gather, format and analyze various program, management and/or organizational information
- Serve as the personal identity verification security specialist
- Communicate and maintain working relationships with multiple tenants, building contractors, and personnel to ensure smooth building operations
- Assist director with training sessions for internal and external customers
- Submit and follow up on tenant cleaning and maintenance requests
- Monitor contractor security clearances
- Create and organize building folders to maintain automated systems to record, reconcile, validate, and track data
- Research documents and systems to compile data for operational studies
- Serve as an asset management specialist
- Partner with contracting officer representative quality assurance
- Facilitate daily office briefings
- Maintain spreadsheet, document, and presentation software to develop reports and presentations
- Bolster multiple and varying assignments in the areas of financial support, personnel matters, personal property, travel administration, time and attendance, and other office programs
- Interact extensively with tenants and client agency representatives to assess their facility and service needs; ensured those needs are being met or exceeded, and assured the procedures used to obtain services are responsive and customer-focused
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Site Acquisition Specialist
Selective Site Consultants
01.2020 - 08.2021
- Serve as the project manager for various repair and alteration projects, retrofits, and interoffice and relocation moves
- Consolidate and draft data for management reports
- As a Contracting Officer's Representative, performed pre-occupancy and transition tasks including reviewing space requests; participated in market surveys and design kickoff/acceptance meetings; prepared lessor transition and customer welcome packages; provided past performance information to the LCO for succeeding leases; and performed space condition inspections and key collection for vacated space
- Coordinated the procurement of contract services such as custodial, operations and maintenance (O&M) and utilities with GSA and contractor personnel
- Provided contract administration and lease management services to ensure that lessors comply with the scope, terms, and conditions of the lease
- Document and maintain process documentation for key functions
- Create and maintain tracking systems for all incoming/outgoing correspondence
- Prioritize workload and identify issues that may affect task completion deadlines
- Collect and research data from multiple cell carrier systems for reporting purposes
- Provide mission and operational guidance and support
- Obtain Business License applications and renewals ensuring company registration with the states
- Manage multiple files & trackers ensuring accuracy or maintenance contracts
- Manage and oversee new site builds, maintenance, repairs, and modifications of cell towers throughout the country
- Research permitting and zoning jurisdictional requirements and processed approval for zoning and permitting
- Confirm insurance and license requirements with local municipalities while communicating requirements with contractors to obtain proper permits for construction
- Review existing lease management agreements to determine requirements to add/modify telecommunication equipment
- Ensure compliance with private landlords, tower companies, and carrier towers
- Compile and verify statistical data to identify areas of improvement
- Initiated studies and/or surveys of tenant agencies or other data-gathering efforts to assist in assessment of customer satisfaction and reviews, analyzed customer feedback to improve customer service
- Achieved successful project outcomes by coordinating closely with construction, design, and engineering teams.
- Enhanced site acquisition processes by streamlining communication and documentation procedures.
Executive Administrative Operations Assistant
NEI Inc.- USDA Contractor
03.2019 - 01.2020
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Enhanced executive productivity by managing schedules, appointments, and travel arrangements for multiple C-level executives.
- Implemented a system for tracking departmental budgets which provided greater visibility into spending patterns and informed financial decision-making.
- Spearheaded office relocation project, minimizing downtime and ensuring seamless transition for all employees.
Patient Account Specialist
Cerner
06.2018 - 03.2019
- Review and verify documents for accuracy and completeness of submitted documents
- Answer routine and non-routine correspondence and assemble highly confidential and sensitive information for client personnel
- Process travel requests, arrangements, and reimbursements for management and other employees as needed using Concur
- Compute and process the monthly, quarterly, and annual budget reports through spreadsheets and internal programs
- Research documents and systems to compile data for operational studies
- Resolve various issues in relation to organizational procedures and processes
- Assist in developing Standard Operating Procedures ensuring uniform interpretation and application
- Create and maintain tracking systems for all incoming/outgoing correspondence
- Communicate with customers in person and/or in writing to ensure excellent customer service and satisfaction
- Oversaw the management of repair and alteration projects, retrofits, and interoffice and relocation moves
- Streamline revenue and reimbursement processes within the Cerner comprehensive health system
- Ensure accuracy between hospitals, patients, and doctor offices by reviewing, correcting, and submitting claims to payers
- Identify coordination of benefits and any additional insurance information
- Research data entry errors with the appropriate staff for prompt and accurate coding/billing
- Create multiple filing and tracking systems to support internal and external customers
- Collect and provide organized and summarized data for reporting purposes
- Interacted extensively with tenants and client agency representatives to assess their facility and service needs; ensured those needs are being met or exceeded, and assured the procedures used to obtain services are responsive and customer-focused
- Provide administrative and clerical support including mailing, scanning, faxing, and copying to management and benefit center
- Serve as the point of contact for Field leadership and new hire candidates
- Support interview and scheduling for field leaders and office managers
Immigration Services Officer
USCIS
05.2014 - 05.2017
- Create and maintain digital and paper correspondence, databases, and programs
- Apply analytical methods to determine the effectiveness of various software programs
- Edit and create office documents and correspondence using office automation software, databases, spreadsheets, word processing, and daily statistical reports
- Organize information requests in a clear and concise manner while applying basic principles of project management
- Initiated studies and/or surveys of tenant agencies or other data-gathering efforts to assist in assessment of customer satisfaction and reviews, analyzed customer feedback to improve customer service
- Adjudicate applications for immigration benefits based on electronic or paper applications/petitions
- Coordinate with agency personnel and officials from other Federal agencies to identify individuals who pose a threat to national/public security, while protecting PII & SPII from unauthorized disclosure
- Analyze, examine, and compile evidence that is used to form the basis for the determination as to whether the applicant's eligibility for specific benefits sought
- Manage individual case files, account for the movement of files to other locations, conduct audits of files, & act as records liaison with other employees
- Conduct security checks in accordance with all applicable DHS/USCIS laws and policies to determine applicant credibility
- Analyze evidence, and applicable statutory requirements, regulations, and judicial and administrative precedents for application adjudications
- Make determinations on routine immigration matters related to the Immigration and Nationality Act
Education
Marketing/Mass Communications -
UCM
Warrensburg, MOBusiness Administration -
MCC - Longview & Blue River
Skills
- Proficient Schedule Organization
- Database System Oversight
- Expense Documentation Accuracy
- Fleet Operations Coordination
- Google Workspace Proficiency
- Meeting Management
- Experienced with Microsoft Office Applications
- Employee Onboarding
- Salesforce Implementation
- Logistics Coordination
- Efficient Timesheet Verification
Volunteering And Leadership
- Heart of America Humane Society, Member, Overland Park, KS
- Suburban Balance, Member, Kansas City, MO
Timeline
Administrative Specialist/Project Management Coordinator
General Services Administration, GSA
08.2021 - Current
Site Acquisition Specialist
Selective Site Consultants
01.2020 - 08.2021
Executive Administrative Operations Assistant
NEI Inc.- USDA Contractor
03.2019 - 01.2020
Patient Account Specialist
Cerner
06.2018 - 03.2019
Immigration Services Officer
USCIS
05.2014 - 05.2017
Business Administration -
MCC - Longview & Blue River
Marketing/Mass Communications -
UCM
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