To gain employment in the behavioral. Health Field Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Behavioral Health standards and regulations.
Hi, I’m
ANDREA KENNEDY
Meridian,ID
Summary
Overview
3
years of professional experience
Work History
American Credit Acceptance
Servicing Specialist 1
08.2023 - Current
Job overview
- Handling inbound and outbound calls
- Aiding borrowers with making their care payments
- De-escalating situation when borrower is upset or angry
- Bringing accounts current
- Using multiple different computer systems, speed pay, spectrum, skip automatic, 3DX, and more
- Worked in early stage from mid-September 2023 - Jan 31, 2024
- Worked in Mid stage from Feb 1, 2024 – present.
- Developed strong rapport with customers through clear communication skills, empathetic listening abilities.
- Mitigated loss exposure by proactively identifying trends in delinquency rates and working with clients to develop payment plans or alternative solutions as needed.
Hopkins Financial Services
Administrative Assistant
09.2021 - 06.2023
Job overview
- Process statements and receipts, payoff quotes and rent and loan payments
- Set up Avaya and Zoom meetings
- Create Investment Flyers in four Funds, packages, and debentures
- Upload information to multiple platforms
- Used excel, word, and power point daily
- Filing, kept office calendar, managed meetings, ran daily errands, ordered office supplies, stocked supplies, and scheduled appointments
- Worked closely with investors and clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Grand Canyon University Phoenix, AZ
Bachelor of Science from Behavioral Health Science
05.2024
University Overview
- Dean's List [2022-2024]
- 3.23 GPA
Skills
- Problem Resolution
- Sales Support
- Industry Expertise
- Credit analysis
- Problem-Solving
Work Summary
Work Summary
Enthusiastic worker with high energy
Great passion for working with individuals and while aiding them with the behavioral health needs.
Earned 114 College credits while working full time (over last 3 years), and will graduate with my bachelor’s the end of May of 2024
Full time student at GCU, getting a degree a Bachelor of Science in Behavioral Health Science
The ability to stay calm and collective when customers are upset and the ability to aid them.Timeline
Servicing Specialist 1
American Credit Acceptance
08.2023 - Current
Administrative Assistant
Hopkins Financial Services
09.2021 - 06.2023
Grand Canyon University
Bachelor of Science from Behavioral Health Science
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