Andrea Key
North Augusta,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
35
35
years of professional experience
Work History
Managing Member
A&S Logistics AGS LLC
12.1996 - Current
- Increased overall productivity by implementing efficient management strategies and streamlining processes.
- Enhanced team collaboration through regular meetings and open communication channels, resulting in improved project outcomes.
- Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.
- Managed financial operations, including budgeting and forecasting, ensuring company stability and growth.
- Established clear lines of communication between departments, fostering collaboration and efficiency across the company structure.
- Analyzed market trends and competitor performance to inform strategic decision-making processes within the organization.
- Streamlined workflow processes to reduce costs, improve efficiency, and increase overall profitability for the company.
- Improved operational performance through continuous process improvement initiatives and best practice implementation.
- Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.
- Oversaw employee recruitment, training, and evaluation to build a highly-skilled workforce committed to company success.
Sales Agent for Georgia and South Carolina
The Reed Group
04.1995 - 11.1996
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Achieved top performer status within the company due to consistent high sales numbers.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
Assistant Terminal Manger
CF Motorfreight
03.1992 - 04.1995
- Improved operational efficiency by implementing streamlined processes and procedures for terminal operations.
- Managed daily terminal activities, ensuring smooth and efficient cargo handling and storage operations.
- Enhanced safety measures by conducting regular audits and implementing corrective actions to address potential hazards.
- Reduced costs through effective resource allocation and monitoring of expenses related to terminal operations.
- Collaborated with cross-functional teams, including logistics, maintenance, and customer service departments, for seamless terminal operations.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering positive relationships with key stakeholders.
- Implemented inventory control systems to ensure accurate tracking of warehouse stock levels and timely replenishment of supplies.
- Conducted performance evaluations, providing constructive feedback to employees and recommending appropriate professional development opportunities.
- Assisted in managing financial aspects of Terminal Operations such as budget preparation and expense monitoring.
- Fielded customer complaints and comments and rectified issues.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Monitored employee performance and productivity.
Advertising Assistant
Osbon Medical
05.1990 - 03.1992
- Enhanced brand visibility by implementing creative advertising campaigns across multiple platforms.
- Boosted revenue with the development and execution of targeted marketing strategies.
- Optimized ad placements by analyzing performance data and adjusting accordingly.
- Collaborated with graphic designers to create visually appealing advertisements for print and digital media.
Education
High School Diploma -
North Augusta High School
North Augusta, SC06.1974
Skills
- Operations Management
- Public Speaking
- Meetings and Presentations
- Performance Management
- Cost Reduction
- Brand Management
- Revenue Growth
- Financial Management
- Sales Strategy
Timeline
Managing Member
A&S Logistics AGS LLC
12.1996 - Current
Sales Agent for Georgia and South Carolina
The Reed Group
04.1995 - 11.1996
Assistant Terminal Manger
CF Motorfreight
03.1992 - 04.1995
Advertising Assistant
Osbon Medical
05.1990 - 03.1992
High School Diploma -
North Augusta High School
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